Support Center

We’re here to help you get the most out of WATER WHALE TRACKER, your hydration and electrolyte tracking companion designed to make wellness feel engaging, motivating, and easy to maintain.

If you have questions about hydration tracking, reminders, subscriptions, whale companions, achievements, Apple Health integration, or community features, we’re happy to help.

Email Support

Need help or have feedback?
Expect a response within 48 hours.

Contact us: waterwhaletracking@gmail.com

Frequently Asked Questions

How do I get started with WATER WHALE TRACKER?

Download the app, create your account using phone verification, and complete onboarding to personalize your hydration goals and preferences.

Once setup is complete, you can:

• Track water intake

• Log electrolytes

• Customize reminders

• Build streaks

• Unlock achievements

• Interact with your whale companion

• Join challenges and community features

How does water tracking work?

You can quickly log hydration using the Quick Add buttons or enter custom amounts manually.

WATER WHALE TRACKER supports both:

• ounces (oz)

• milliliters (mL)

Your daily progress updates automatically throughout the day.

Can I switch between oz and mL?

Yes. You can switch between ounces and milliliters at any time within the app settings or quick toggle controls.

Your preference is saved automatically.

What are whale companions?

Whale companions are part of the app’s gamified wellness experience.

As you stay consistent with hydration goals, complete streaks, and participate in challenges, you may unlock:

• Whale upgrades

• Cosmetic items

• Achievements

• Collection rewards

• New companion interactions

How do reminders work?

WATER WHALE TRACKER can send personalized hydration reminders throughout the day.

Reminder timing may be based on:

• Your activity

• Hydration progress

• Streak behavior

• Custom schedules

Notifications can be adjusted or disabled anytime in your device settings.

Does WATER WHALE TRACKER integrate with Apple Health?

Yes. If you choose to connect Apple Health, the app may read or write hydration-related information through Apple HealthKit.

Apple Health integration is completely optional and only works with your permission.

We do not access unrelated health data.

Is my data secure?

We use secure authentication, encrypted HTTPS connections, and protected cloud storage through Firebase services.

We do not sell or rent personal information or hydration data.

Can I delete my account?

Yes. You can request account deletion within the app or by contacting support.

Deleting your account may remove:

• Profile information

• Hydration history

• Achievements

• Whale companion progress

• Community-related data

Some information may be retained where legally required.

Is there a subscription fee?

Some features of WATER WHALE TRACKER may require an active subscription.

Subscriptions may include:

• Monthly plans

• Annual plans

• Free trial offers

Payments are processed securely through Apple using your Apple ID.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

You can manage or cancel subscriptions anytime in your App Store account settings.

Does WATER WHALE TRACKER provide medical advice?

No.

WATER WHALE TRACKER is intended for informational and wellness purposes only and does not provide medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding hydration, electrolyte intake, or medical concerns.

Still Have Questions?

Email us anytime at waterwhaletracking@gmail.com

We’re here to support you.