• Name and contact information
• Phone number and email address (if provided)
• Delivery, service, and billing addresses
• Account and login information
• Order, booking, and purchase history
• For providers: business or company details and identification information needed to verify your account
• Messages and support requests you send us
• Customers: With your permission, we collect your device's precise or approximate location while you use the App, to set your service address, find nearby providers, and show your order on the map.
• Providers (drivers, workers, and companies): With your permission, we collect your device's precise location, including in the background when the App is closed or not in use, but only while you have an active order (from acceptance until completion or cancellation). This is used for live order tracking.
• Device model, operating system, app version, language, and IP address
• App usage data, crash logs, and performance data
• Notification tokens
• To show customers the provider's real-time location on a map while the provider is on the way
• To match customers with nearby available providers
• To calculate distance, estimated arrival time, and service areas
• To verify that a service was delivered at the correct location
• To improve safety, resolve disputes, and prevent fraud
Background location: Providers' location is collected in the background only during active orders, to keep live tracking working when the App is minimized or the screen is off. While tracking is active, the App displays a persistent notification. Tracking stops when the order is completed or cancelled. We do not track providers' location when they are offline or have no active order. We do not use background location for advertising, and we do not sell location data.
Who can see your location: A provider's live location is visible only to the customer of that active order. A customer's address or location is shared with the assigned provider only to complete the requested service.
Your control: You can grant, change, or revoke location permission at any time in your device settings. If you deny or revoke location access, some features (such as live tracking or providing services as a driver or worker) may not work.
• Provide, operate, and improve our services
• Process orders, bookings, and payments
• Communicate with you about orders and support
• Send notifications, updates, and promotions (you can opt out of promotions at any time)
• Improve app performance and user experience
• Maintain security and prevent fraud and abuse
• Comply with legal obligations
We do not sell your personal information. We share information only:
• With other users as needed to complete an order (for example, name, phone number, and location shared between a customer and their assigned provider)
• With service providers who help us operate the App, such as payment processing, analytics, push notifications, maps, and cloud hosting. They may process data only on our behalf and according to their own privacy policies
• For legal reasons, if required by law, court order, or to protect the rights, safety, and property of our users or the public
• In a business transfer, such as a merger or acquisition, with notice to you
We keep your personal information only as long as needed to provide our services and meet legal obligations. Live location data is retained for a limited period [e.g., 30 days] after an order is completed for dispute resolution and safety, and is then deleted or anonymized. Account data is kept while your account is active.
We use appropriate technical and organizational measures, including encryption in transit and access controls, to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work to protect your data.
You may request access, correction, or deletion of your personal information at any time. You can request deletion of your account and associated data:
• Inside the App: Settings > Delete Account
We will process verified requests within 30 days, except for data we must keep by law.
Wasl is not intended for children under 18, and we do not knowingly collect personal information from children under the applicable legal age without parental consent. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date, and we will notify you of significant changes through the App.
If you have any questions about this Privacy Policy, contact Avana Soft:
• Email: support@avanasoft.com
• Website: avanasoft.com