Terms of Service 

 AGREEMENT BETWEEN THE USER AND Waoo SERVICES.

1.  General provisions

 Welcome to the Waoo application, provided by waoo Services. The terms “we”, “us”, “our”, “waoo” and “waoo Services” refer to waoo Services, which is a Marketing and Advertising Agency registered under number TG-LFW-01-2020-A10-15800 at the Trade register of the Chamber of Commerce and Companies of Togo whose head office is located in agoe bd de l'OTI Bé-kpota district. 

 Access to our Waoo Services mobile or tablet application, or to any other functionality or other platform of Waoo Services (collectively, the “application”) is offered to you subject to your acceptance without modification of all terms, terms, and notices set forth below (collectively, the “Terms”).  We recommend that you print a copy of these Terms for future reference. Please read these terms carefully, as they contain important information about the limitations of liability. We also recommend that you read our Privacy Policy, which governs the use of our application and which sets out the terms on which we may process personal information that we collect about you or that you provide to us, and which is incorporated by reference in these Conditions. The Privacy Policy can be viewed here. By accessing or using our application, you acknowledge and agree that you have read, understood and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these terms, please do not use or access our application or contact our support center here.

2.  Changes to Terms

We may modify these Terms at any time to comply with regulatory requirements or in the event of a change in our business practices. We will endeavor, where possible, to notify you of any material changes to these Terms. However, each time you wish to use our Application, please review these Terms to ensure that you understand which ones apply at that time. Your use of our Platform will be governed by the most recent version of the Terms available on the application. We recommend that you regularly read the Terms available on the application to ensure that you are informed of any changes that may affect you.

3. Access and Use of the Platform

The application is currently made available to you free of charge for your personal and non-commercial use (this is reserved for waoo services and waoo partners).

We do not guarantee that access to the application, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, interrupt or modify all or part of the application without notice.

 You must not misuse the Application by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Application, the server on which the Application is stored or any server, computer or database connected to the Application. You must not attack the Platform via a denial of service attack or a distributed denial of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any such violation, your right to use the Application will cease immediately. 

4. We do not sell existing Hotel Products, catering and other categories on the application

 The application is a search engine that provides users with comparisons for different hotel, restaurant, leisure and entertainment offers. wao does not provide, own or control any of the services and products you may access through our application. The Products are owned, controlled or made available by third parties. The Service Providers are responsible for the Products and all reservation contracts, including, for example, waoo express reservations.  The Provider's terms and privacy policies apply to your booking, so you must accept and understand these terms. Furthermore, Your interaction with any Provider you come into contact with through our application is at your own risk, and Waoo assumes no responsibility if there is a problem with your reservation.  waoo has no control over the Products or the Service Providers. For more information on how Boncoins works, including how to reference, dereference, and rank online offers, we recommend that you contact us.  

 Waoo hosts content, including prices, images and other information made available or obtained from the Providers, as well as content provided by users, such as comments, ratings, and other information ("User Content" and with the Service Provider's Content, together the "Content"). Waoo is in no way responsible for the accuracy, quality, completeness, reliability, timeliness, or honesty of the Content, and waoo has no influence on the Content. In particular, we do not guarantee that the Provider Content, in particular the prices reflected therein, will be updated in real-time or that a particular Product will be available   since we only reflect the Product offerings as provided through the Service Provider’s website. The ratings displayed on this application are intended to be general guidelines only and we do not guarantee the accuracy of these ratings or any other User Content, as we do not verify them.

5. Service waoo  

 The “Waoo” service makes it easier to find the places to visit and reserve a Product with a Hotel Service Provider, restaurateur, etc. via our application. If you choose to use the waoo service (where available), the reservation will be made with the Service Provider whose name appears on the reservation page, and waoo will transmit the reservation information you have provided to the relevant Service Provider. When you make a reservation through Waoo, our application acts only as a user interface, and you will only have a valid reservation with a Service Provider if you receive within 3 hours of written confirmation from the Hotel Service Provider accepting the reservation.  The contract for the reservation in question will be concluded between you and the Service Provider. Boncoins is not responsible for the reservation or the Product because waoo is not involved in creating the description of the Product, in setting the price and any charges, and in providing the Products you have reserved. If you have any questions or conflicts regarding your reservation and/or the Product, you agree to direct them to the Service Provider and resolve them with them and not with us.

6.  Using the app

 As a condition of use of our Platform, you declare:

• be at least 18 years old;

• be legally able to create binding legal obligations;

• That you will use the application in accordance with these Terms;

• That you will only use this application for your private use to search for legitimate offers;

• If you are using the Platform on behalf of another person, that you will inform them of the Terms that apply to all searches and/or reservations that you have made on their behalf, including all rules and restrictions that relate to it;

• that all information you provide to our platform is true, accurate, current and complete;

• if you have a Waoo account, that you will protect your account information, supervise and be fully responsible for all use of your account by you and anyone other than you.

Nous nous réservons le droit, à notre seule discrétion, de refuser l'accès à quiconque à notre Plateforme et aux services que nous offrons en cas de violation des présentes Conditions.  

 The Products presented on the application are displayed in the currency you have selected. If you do not select a currency, the currency relevant to the corresponding top-level domain will be used by default. Our currency conversion is for informational purposes only and is not updated in real-time. Therefore, this conversion should not be considered accurate and real-time. Some Products may also be sold in a currency other than the one you have predefined or chosen for displaying search results. Actual rates may vary and your payment service provider may charge a conversion fee and apply the exchange rate valid on a different date.

 All prices displayed are inclusive of all taxes. For booking periods the price displayed is the average price for the selected period.

Prices shown include booking fees, VAT and service charges, but do not include hotel fees, tourist taxes or municipal taxes.

7.  Members of Waoo

You can join the waoo community by creating a member account in the Profile area. Members can actively participate in the development of the application via administrative functions. Unregistered users can read waoo content for free.

 In order to create an account, you will need to provide certain personal information. After deleting your account, we will only retain your personal information for as long as necessary or as long as we are required by law. Apart from your username, no personal information is made visible. For further information, please see our Privacy Policy.

 Waoo only allows one account registration per person. You are responsible for the accuracy and completeness of your personal information.

You are responsible for the use of your account and the confidentiality of your user account information, in particular your password. You must not disclose them to third parties. We have the right to deactivate your account or password, at any time, if, in our opinion, you have failed to comply with these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must immediately notify Waoo .

8.  User Obligations and Prohibited Activities 

 As a user of the application, you are responsible for any User Content (text, comments, links, etc.) that you publish on waoo. You must ensure that you have all rights to any content you post on the waoo Platforms and that no User Content violates the rights of third parties.

In particular, you must not create and publish User Content that:

• is advertising disguised as commentary;

• has no specific content for a commented element;

• is not objective or intentionally inaccurate;

• is immoral, pornographic or otherwise offensive;

• violates the rights of third parties, in particular copyrights;

• violates applicable laws in any way or constitutes a criminal offense

;

• contains viruses or other computer programs that may damage your

software or hardware or which may affect the use of computers;

• is a survey or email chain; Or

• aims to collect or use the personal data of other users, in particular for commercial purposes.

Additionally, you agree not to:

• use our application or its content for commercial purposes;

• make speculative, false, or fraudulent reservations or reservations in anticipation of demand;

• access, monitor, or copy any content or information from our Platform using any robot, spider, scraper, or other automated means or manual process for any purpose without our express written authorization;

• violate robot exclusion file restrictions on our Platform or circumvent or avoid other measures employed to prevent or limit access to our Platform;

 • take any action that imposes or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

• create hyperlinks to any part of our Platform (including, without limitation, the path to any service) for any purpose without our express written permission which we may withdraw at any time at our discretion; Or

• copy, reproduce or incorporate any part of our Platform into any other website without our prior written permission which we may withdraw at any time at our discretion.

If your activity on our Application shows signs of fraud, abuse, or suspicious activity, waoo may refuse its services to you and close any associated waoo accounts. If you have carried out fraudulent activity, waoo reserves the right to take all legally necessary measures and you may be liable for financial losses suffered by waoo, including legal costs and damages. To dispute the cancellation of a reservation or the blocking or closure of an account, please contact waoo customer service.

9.  Links from and to the Platform

 Our Application may contain hypertext links to websites operated by third parties other than waoo. Such hyperlinks are provided for your reference only. We do not control these websites, or applications (facebook, WhatsApp, insta, etc.) and are not responsible for their content or the confidentiality or other practices of these entities. These Terms will not apply to your use of any third-party website or application that you access through our Application. Your use of a third-party application may be subject to additional terms of use, which we suggest you read carefully before visiting such an application.

Additionally, it is your responsibility to take necessary precautions to ensure that any links you select (whether from our app or other waoo service platform or other websites) are free of items such as viruses, worms, Trojan horses, defects, and other items of a destructive nature. The inclusion of hypertext links to these websites does not imply that we endorse the content of these websites or that we are associated with their operators.

10. Intellectual Property Rights

 We are the owner or licensee of all intellectual property rights in our application and the Content (including, but not limited to, the price and availability of the services) as well as the infrastructure used to provide that Content. Although you may make limited copies of your itinerary (and associated materials) for reservations made through our application, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information, software, products or services obtained on or through this application.

If you copy or use any part of the application in breach of the Terms, your right to use the application will cease immediately and you must destroy any copies of the materials you have made.

You agree not to generate automated page impressions or content on the Application.

11. Privacy and Cookies

waoo believes in protecting your privacy. Any personal information we collect about you when you browse and use our Platform will be used in accordance with our Privacy Policy. To learn more about what data we collect about you and how we use it, please review our current Privacy Policy, which also governs your use of the App and, as noted above.

12.  Availability

We do not guarantee that our application will always be available, uninterrupted, secure or free of bugs or viruses.

We decline all liability in the event of delay or non-performance resulting from a case of force majeure as defined in article 1218 of the Civil Code, including, without limitation, war, terrorism, riots, embargoes, acts civil or military authorities, fires, floods, accidents, strikes, epidemics or other natural disasters, failures of means of transportation, fuel, energy, workers or materials, or breakdowns of public or private telecommunications networks. 

13. Our liability is limited

 waoo makes no warranty as to the suitability of the Content displayed on our application for any purpose. The display on our Application of a Product or any Content does not imply, suggest, or constitute in any way sponsorship or approval of said Hotel Product or said Content by said Provider, or an affiliation between said Provider and waoo. All Content and other information provided on our application is provided “as is” without warranty of any kind.

The Service Providers are independent of waoo and are not agents or employees of waoo services. waoo is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Provider, including for personal injury, death, property damage, or any other damages or expenses resulting therefrom. waoo will not be liable for any cancellation, overbooking, strike, force majeure, or other causes qualified as force majeure or not resulting from a breach of its legal or contractual obligations. waoo is not responsible for interrupted accessibility to our Platform and may carry out technical or maintenance work on the application at a time of its choosing.

 waoo is not liable for (i) indirect damage, (ii) damage resulting from a case of force majeure within the meaning of article 1218 of the Civil Code, (iii) damage which would not have been caused by breach of its obligations arising from these Conditions or its legal obligations. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) or any other liability which cannot be excluded or limited by law.

14. Litigation

 waoo, is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. However, if we are unable to do so, you may make a complaint as explained in this section.

You may give us the opportunity to resolve any dispute or claim relating in any way to the App, any dealings with our customer service agents, any services or products provided, any statements made by us, or our Privacy Policy. Privacy ("Complaints") by contacting the waoo customer support center. If we are unable to resolve your Claims you may seek relief in court.

For professionals (including commercial end users) and to the extent permitted by law, these terms and conditions and the provision of our services will be governed and construed in accordance with Togolese law, and any dispute arising from these general terms and conditions and our services will be submitted exclusively to the competent courts of Lomé, Togo.

 For consumers, these Conditions and the provision of our services are governed and interpreted in accordance with Togolese law. However, as a consumer, you will benefit from all mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your right as a consumer to rely on mandatory provisions of local law and your statutory rights. You and we agree that non-exclusive jurisdiction is assigned to the courts of Lomé, Togo. However, if you are a consumer and resident of another country, you and we may bring an action in that country as well.

15.  Complaints and questions

 If you have any questions or complaints regarding the application, please contact our support center. We will do our best to respond to you quickly.

16- Our partners

Waoo partners include entities appearing in the different categories of the application and those wanting to take advantage of the announcement and slider pages to give more visibility to their product or entities. The application offers them the possibility of giving other visibility to their entities (through the information and images that they will add to the application).

However, waoo reserves the partnership conditions which may or may not be financial. waoo reserves the right to cut or block the account of a partner who does not respect the partnership conditions after reminders to comply.

17. General

 Our performance of these Terms is subject to existing laws and legal processes, and nothing in these Terms limits our right to comply with the law or governmental or legal requests or requirements relating to your use of our Platform or information that is provided to us or collected by us in connection with this use.

These Terms do not create or imply any rights with respect to any person who is not a party to them.

We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree to this in writing.

If any part of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not constitute a waiver of our right to enforce the same or any other provision herein in the future.

Fictitious names of companies, products, people, characters, and/or data mentioned in the App are not intended to represent any actual individual, company, product, or event.

All rights not expressly granted in these Terms are reserved.

18. YOUR DATA

 In this document, we detail the processing of your personal data as part of our Services. Personal data refers to any data that can be used to identify you. The protection of your personal data is very important to us. If you have any questions or would like more information about waoo's privacy practices, please send an email to servicesboncoins@gmail.com, quoting "Privacy Query" in object.

Continuous technological development, changes to our Services or the legal situation and other reasons may lead to adjustments to our Privacy Policy. Adjustments will be made regularly to this Privacy Policy and we ask you to keep yourself regularly informed of the status of the situation.

- Party responsible for data processing

The party responsible for the processing of personal data is the company waoo services, Bé-kpota, rue BD de l'oti, lome-Togo, telephone number: +228 70323754, e-mail address: servicesboncoins@gmail.com.

- Data Protection Officer

You can contact our Data Protection Officer by email at servicesboncoins@gmail.com, indicating “Privacy Query” in the subject line.