Privacy Policy 

Last updated: [Add Date]

WANKHEDE MADAM'S Online (“we”, “our”, or “us”) is a mobile educational application designed for students preparing for competitive exams such as NEET and JEE. This Privacy Policy explains how we collect, use, store, and protect user information when you use our mobile application.

By installing or using this application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information during app usage:

• Full Name
  
  

• Mobile Number (used for OTP-based login)
  
  

• Class / Batch selection (11th, 12th, Repeater)
  
  

• Course selection (NEET / JEE)
  
  

• Profile details provided by the user
  
  

1.2 Educational & Usage Data

• Course enrollment details
  
  

• Video lecture access and watch history
  
  

• Test attempts, scores, and performance analytics
  
  

• Doubt questions posted and teacher responses
  
  

• Downloaded study materials
  
  

1.3 Payment Information

• Purchased package details
  
  

• Transaction status and references
  
  

⚠️ We do not store sensitive payment information such as debit/credit card numbers, UPI IDs, or banking credentials. Payments are processed securely via authorized third-party payment gateways.

1.4 Device Information

• Device type and operating system
  
  

• App usage logs and crash reports
  
  

• IP address (for security and analytics purposes)
  
  

2. How We Use Your Information

Your information is used to:

• Authenticate users through OTP login
  
  

• Provide access to purchased courses and content
  
  

• Personalize the learning experience
  
  

• Track test performance and academic progress
  
  

• Enable doubt-solving and teacher interaction
  
  

• Send notifications, announcements, and updates
  
  

• Improve app performance and security
  
  

3. Data Sharing & Disclosure

We do not sell, trade, or rent user data to third parties.

Data may be shared only:

• With trusted service providers (OTP services, payment gateways)
  
  

• When required by law or legal authorities
  
  

• To protect the safety, rights, and integrity of the application
  
  

All third-party services follow strict data protection practices.

4. Data Security

• User data is stored on secure servers
  
  

• Role-based access control is implemented (Admin, Teacher, Student)
  
  

• Secure APIs and encryption are used where applicable
  
  

• Regular monitoring is performed to prevent unauthorized access
  
  

While we take strong measures to protect data, no mobile application can guarantee 100% security.

5. Access Control

• Students: Access content based on enrolled course and package
  
  

• Teachers: Limited access only for doubt resolution
  
  

• Admin: Full system access for management and operations
  
  

6. Children’s Privacy

This application is intended for students preparing for academic and competitive exams.
If any personal information of a minor is collected unintentionally without appropriate consent, please contact us for immediate removal.

7. User Rights

Users have the right to:

• View and update profile information
  
  

• Request correction of incorrect data
  
  

• Request account deletion, subject to legal requirements
  
  

Requests can be made using the contact details provided below.

8. Content Protection

All video lectures, tests, notes, PDFs, and study materials are proprietary educational content.
Unauthorized copying, recording, sharing, or redistribution is strictly prohibited and may lead to account suspension or legal action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Users will be notified of important changes through the application.

Continued use of the app signifies acceptance of the updated policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

WANKHEDE MADAM'S Online
📧 Email: info@wankhedemadamacademy.com
📞 Contact Number: 9823163693 / 9823163115