WAKA Help Center

You can sign up here: https://wakatv.online/register Your verification code is valid for 30 seconds. Depending on the method you chose to receive the verification code, you will have to go to that part and locate it

• E-mail : check your personal email account inbox as well as the spam box or even the updates box

• Mobile : please make use of your message and locate the code

Once the code expires, you will need to restart the entire process

Please visit https://playwakatv.com/ for more information

If you purchase a WAKA subscription from our official website, you don't need a 16-digit code to activate your plan. Please wait while the system automatically activates your account.

Online Purchase: Visit our website www.playwakatv.com or https://www.wakatv.online/pricing-table or https://wakatv.online/login PLEASE USE YOUR USERNAME TO LOGON TO THE SITES and buy your desired plan as follow

1. 1. When paying online with debit card: please make sure that the auto renew function is off on the page 

   2. Online payment on TV: please go to the subscription page and scan the QR code to pay online. 

   3. Online payment on Mobile : please go profile page and click recharge button and then click buy now to pay online~ Online payment don’t needs code and we support credit card and debit card. 

Online Credit Card (Please follow instruction below)

** ONLINE PAYMENTS DO NOT GET A 16-DIGIT ACTIVATION CODE - Service automatically gets added to your account / subscription**

3. Contact a Reseller: Please email to RESELLERS@PLAYWAKATV.COM Resellers provide a 16-digit renewal code 

If you encounter any difficulties with payment methods on our website, we recommend contacting our authorized reseller.

If you are wanting to purchase a plan , please visit the following website: https://www.wakatv.online/pricing-table

Plans purchased on our website are automatically linked to the login registered at the time of purchase. No renewal code need. Just log in to the application with the email and password registered on the website.

Please contact us via whatapp : WhatsApp: +79154034196 or click this link: https://shorturl.at/598zC

Please contact our reseller at https://wakatv.co.za/

Credit Card / Debit Card

Please make sure you put auto renew off on your membersite. Make a manual payment with your new card/details. Once payment has been made, you can switch auto renew on again

We offer a 7-day free trial, so you can check out our app! To qualify for the trial, you must:

1. Use an account that has never been used in our app before;

2. Log into the app using this account on a device that has never used a different account before.

Please note once your free trial is over, you will be required to purchase a subscription plan to continue enjoying the app

If for some reason you have downloaded the free trial and it immediately expired when you login please send a picture of the device mac address in the app (under subscription - info)

You can sign up here: https://wakatv.online/register

Our technical department is constantly working on resolving any issue you might be experiencing with the app

1. Clear cache

2. Retry to login

Check for improvement- if not

1. Clear data

2. Unplug device from main power source

3. Restart the internet router

4. Reboot the device

5. Do a speed test in waka

Should you still experience issues, please contact our support team immediately by whatsapp 0926151945 or 0814738705

Issue with verification code

If you're trying to recover your password or create a new account on our website using an e-mail, we advise you to check your "Spam box", after pressing "Send code" to receive the verification code. Usually, verification codes are categorized as spam by the e-mail provider.

Reminder: To create an account or recover a password, please visit our official website www.playwakatv.com 

Issues with recharge code

If you encounter any issues while using a recharge code, we recommend reaching out directly to the reseller from whom you purchased it. They will be best equipped to assist you promptly.

Should you face any difficulties resolving the matter with the reseller, please do not hesitate to contact us again. We kindly request that you provide us with the contact information of the reseller only if they are unable to resolve the issue to your satisfaction.

Sometimes content and TV channels are not available at the moment, so please restart your App and TV Box again if you still can't watch, please contact our whatsapp for further assistance

Watch WAKA TV on 1 TV + 1 Mobile at the same time only. (Android 4.4 or above. Includes mobile, TV Box, TV Stick, Smart TV, Chromecast with Android TV).

You can not use one subscription for 2 tv's or 2 mobiles online at the same time

Duo/family packages are not yet available from the official website

COMPUTER/LAPTOP/IPHONE/SMART TV (HISENSE/SAMSUNG/some LG) does not support the app

If you want to cancel your auto-renewal, you can do it by following these steps:

1. Access our Membersite (on a desktop computer): https://wakatv.online/pricing-table

2. Log in using your WakaTV account.

3. Access the "My Account" tab.

4. Along with your plan information, you'll find an option to cancel your subscription.

Unfortunately we can not cancel subscriptions . You can cancel the debit order that is on your membersite (auto-renew) the username will stay in the database - you just refrain from topping up/puchace subscription 

Should you have any questions or require further assistance, please don't hesitate to reply to this email. We're here to help.

Our app always streams content and TV channels of maximum quality with low data consumption. If you have a problem, please check your internet data on your mobile or router . Please contact our whatsapp for further assistance

To bind accounts When you input the code without any email or phone number before, or you just use the code to login, the system will remind you to bind. Press OK to bind email or phone

Steps:

1. Input the right account, and press ok to the next step

2. Press the send button to get a 4-digit verification code, get the code from your email or phone and input them

3. Set a password and press submit

You will bind your account successfully. You can only bind one tv and one mobile 

To reset your password, please follow these steps: Open this on any internet browser - you can use your laptop or cell phone or tablet

1. Access: https://wakatv.online/forgot-password

2. Select your account type (e-mail or phone).

3. Click "Send code" to receive a 4-digit verification code (in case your account is an e-mail, we suggest you check your e-mail spam box).

Clear Data

To possibly resolve your issue, we suggest you clear the application data. Please follow the steps below:

1. Close the application and access the device’s “Settings”.

2. Go to Applications > WakaTV > Clear data.

3. Switch device off, aswell as unplug from the power source(wall plug) leave for 10seconds

4. Restart your internet router

5. Lastly, restart your device and reconnect

Error DNS

The DNS error is generally related to the user's connection.

Please try unplugging your modem and device for a few minutes, unplugging all cables and plugging them back in.

Thank you for your interest in becoming an authorized reseller of our products. Please email resellers@playwakatv.com with your information. We appreciate your interest and look forward to the possibility of working together.

Playback support 7days the channels marked with a timer offer playback functionality

TV

1. Press "ok" button on your remote tv

2. Use "right"button to navigate through recordings during playback

3. Scroll up to find your desired program

4. Click on playback to start watching

MOBILE

1. Find the channel that has the clock icon

2. Scroll up to find the program

3. Click playback to start watching 

Error Code 2-203

if you are experiencing error 2-203 on movies and series please do the following

Log out of the device

Restart the device

Log back in to the device

ERROR CODE -225

Please exit the app and re-open it again

ERROR 404

Please clean the cache and restart the device 

Please restart your APP or TV Box and log in again