Policies & Procedures
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Holiday Rate / Surge Pricing+$10
Deposit Policy
Cancellation Policy
Weekly Walker Club
Pricing ChangesService rates are subject to change at any time. However, once services have begun, current clients will be guaranteed their existing rate for a period of six (6) months from the date of their first scheduled service. After this period, any updated pricing may apply to future services.
Emergency CareIf a pet becomes ill or injured, the Pet Sitter will contact the Owner immediately. If unreachable, the Sitter may contact the listed emergency contact and seek veterinary care. The Owner agrees to reimburse all related expenses and authorizes the Sitter to spend up to THE AMOUNT SPECIFIED IN YOUR CONTRACT in their absence for emergency care. This authorization excludes euthanasia decisions.Owner Responsibility for Animal Behavior
The Client accepts full responsibility for their animal’s behavior. Any costs, damages, or injuries resulting from aggression, bites, or attacks are the Client’s sole responsibility. Wags & Whiskas and its representatives are not liable for such incidents, and the Client agrees to reimburse any related expenses.
LiabilityWags & Whiskas MI LLC and its affiliates agree to perform all pet care services conscientiously and professionally. The Client acknowledges that Wags & Whiskas MI LLC is not liable for any pet’s loss, injury, or death except when directly caused by the sitter’s willful misconduct or gross negligence. Insurance information will be provided upon request.Wags & Whiskas MI LLC’s insurance policy DOES NOT cover any home damages related to normal maintenance and systems failures. Examples may include, but not be limited to: Flooding, power outages, plumbing failure, electrical failure, fires caused by home failure, etc. Insurance coverage is limited to pet injury, and property damage directly caused by accidental or gross negligence of the sitter.
Non-Payment ClausePayment is past due after ten (10) calendar days of the first date of scheduled care. Any payment not received within this period shall be considered past due. In the event of nonpayment after ten (10) days, a surcharge of fifteen percent (15%) of the total outstanding balance will be added to the amount due. Additionally, a late fee of twenty-five dollars ($25.00) will be assessed. The client is responsible for all applicable late fees and surcharges, and continued nonpayment may result in further collection actions and associated costs.
Social Media PolicyWe may photograph or film your pet(s) during services for social media or marketing. No personal or sensitive home information will be shown, including your address, mail, security setup, access details, or vehicle information. Sitters are required to record brief arrival and departure videos for safety and liability; these are shared only with management and never made public. Please notify us in writing if you wish to opt out.
Key Handling and/or Code AccessThe owner must provide tested, functional home access (e.g., keys, codes, or openers). If the Sitter causes a lockout through negligence, they will cover locksmith costs. However, if access fails due to a faulty or nonfunctional entry provided by the Client, the Client will be responsible for those costs.
- March 24 - 31
- May 22 - 25
- Jul 3 - 5
- Aug 29 - Sep 1
- Sep 4 - 6
- Nov 27 - 30
- Dec 24 - Jan 1
Deposit Policy
- New and Returning Clients: A 50% deposit is due upon booking. All deposits are non-refundable unless cancellation occurs within the allowed time frame or circumstances. (see Cancellation Policy).
- Weekly Walker Club: A deposit is not required to secure weekly walking services. Payment is due by the first walk of the first week.
Cancellation Policy
- Dog walks and drop-in visits canceled at least 12 hours in advance will not be subject to any cancellation fee. Visits cancelled less than 12 hours in advance will forfeit the cost of the drop in. (If in a series, only the first day or first visit will be forfeit)
- Overnight stays that are canceled will result in forfeiture of the deposit, except in the case of the following with proof of event: Hospitalization of the Owner, Death of the Owner, Death in the Owner's immediate family, or at Wags & Whiskas’ discretion.
Weekly Walker Club
- Payment Schedule: Monthly walk subscribers may pay weekly during their first month to build trust and ensure satisfaction. A cost breakdown and payment schedule will be provided before services begin. Ongoing services will be billed in full at the first walk of each month unless otherwise arranged.
- Credits: Clients who cancel or reschedule at least 12 hours in advance will receive visit credits that never expire. Upon service suspension or subscription cancellation, remaining credits will be refunded minus card processing fees.
- Explaining The “Why” Behind The Discount: Walks under this subscription include a 15% discount due to reduced processing costs.
- What If I Want to Pay Weekly?: Subscribers who continue weekly payments after the first month must either:
Pricing ChangesService rates are subject to change at any time. However, once services have begun, current clients will be guaranteed their existing rate for a period of six (6) months from the date of their first scheduled service. After this period, any updated pricing may apply to future services.
Emergency CareIf a pet becomes ill or injured, the Pet Sitter will contact the Owner immediately. If unreachable, the Sitter may contact the listed emergency contact and seek veterinary care. The Owner agrees to reimburse all related expenses and authorizes the Sitter to spend up to THE AMOUNT SPECIFIED IN YOUR CONTRACT in their absence for emergency care. This authorization excludes euthanasia decisions.Owner Responsibility for Animal Behavior
The Client accepts full responsibility for their animal’s behavior. Any costs, damages, or injuries resulting from aggression, bites, or attacks are the Client’s sole responsibility. Wags & Whiskas and its representatives are not liable for such incidents, and the Client agrees to reimburse any related expenses.
LiabilityWags & Whiskas MI LLC and its affiliates agree to perform all pet care services conscientiously and professionally. The Client acknowledges that Wags & Whiskas MI LLC is not liable for any pet’s loss, injury, or death except when directly caused by the sitter’s willful misconduct or gross negligence. Insurance information will be provided upon request.Wags & Whiskas MI LLC’s insurance policy DOES NOT cover any home damages related to normal maintenance and systems failures. Examples may include, but not be limited to: Flooding, power outages, plumbing failure, electrical failure, fires caused by home failure, etc. Insurance coverage is limited to pet injury, and property damage directly caused by accidental or gross negligence of the sitter.
Non-Payment ClausePayment is past due after ten (10) calendar days of the first date of scheduled care. Any payment not received within this period shall be considered past due. In the event of nonpayment after ten (10) days, a surcharge of fifteen percent (15%) of the total outstanding balance will be added to the amount due. Additionally, a late fee of twenty-five dollars ($25.00) will be assessed. The client is responsible for all applicable late fees and surcharges, and continued nonpayment may result in further collection actions and associated costs.
Social Media PolicyWe may photograph or film your pet(s) during services for social media or marketing. No personal or sensitive home information will be shown, including your address, mail, security setup, access details, or vehicle information. Sitters are required to record brief arrival and departure videos for safety and liability; these are shared only with management and never made public. Please notify us in writing if you wish to opt out.
Key Handling and/or Code AccessThe owner must provide tested, functional home access (e.g., keys, codes, or openers). If the Sitter causes a lockout through negligence, they will cover locksmith costs. However, if access fails due to a faulty or nonfunctional entry provided by the Client, the Client will be responsible for those costs.
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