Terms & Conditions

Home Energy Innovation

Terms and Conditions

Performance estimate

All installations will be accompanied by a design showing performance estimates.  

Sub-contracting installation Works

Home Energy Innovation will subcontract erection and dismount of scaffolding to a subcontractor. In accordance with the Renewable Energy Consumer Code Consumer Code, Home Energy Innovation is responsible for ensuring that all sub-contracted works are carried out to standards required by MCS and RECC.

 

PAYMENT TERMS

Payment 1: Deposit (maximum 25% of the total sum inc. VAT) payable on confirmation of order

Payment 2: Further advance payment payable 14 days prior to installation (Payments 1 + 2 will be a maximum of 60% of total sum inc. VAT)

Payment 3: Balance payable on commissioning

 

COMPLAINTS

We hope you won’t have any reason to complain about any aspect of our service. But if you do, please contact us on info@energyhi.co.uk or refer to our websites complaints policy.

If we cannot resolve your complaint, you may be able to complain to RECC. You can read about this here: www.recc.org.uk/consumers/how-to-complain

 

Terms and Conditions

To comply with the Electricity at Work Regulations 1989 act we will not be able to work on live circuits. So this means that the power will need to be isolated when we are working as it is a legal requirement. If you would like more information on the Electricity at Work act, we can provide this for you. If you are planning on working from home while work is being undertaken we require prior notification of this before any team members arrive and we may need to reschedule the visit because it is impracticable to isolate the circuit safely. Please be aware while electrical works are being undertaken that the electricity supply to your house could be accidentally disconnected at any time. 

We require someone to be present at the property at all times while the Home Energy Innovation team is undertaking work for safety reasons. We also require for all works above 3m that two team members are present to secure the ladder. 

If we find any presence of Asbestos while working unfortunately that means work will be ceased immediately and we won't be able to conduct the work until the Asbestos is removed or made safe in the areas where we are working. If work in lofts is to be undertaken extra time will be allocated due to the nature of this work. If you find that you develop any illness or fever symptoms before any work is booked in we require that you make our team aware of this before our arrival.

Title to the goods supplied remains with Home Energy Innovation until payment for them has been satisfactorily received.


Last updated14/07/2023