Last Updated: October 26, 2026
This Privacy Policy explains how ShapeIndia (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use the W | House of Wellness mobile application and related services (the “App”). The App is provided to W | House of Wellness (the “Gym”) to manage its memberships and services.
App Name: W | House of Wellness
Package Name: com.houseofwellness.gos
Website: https://w-houseofwellness.com/home/
Developer: ShapeIndia
By using the App, you agree to the practices described in this Privacy Policy.
Depending on how you use the App, we may collect:
Information you provide
Name, email address, and phone number
Date of birth, gender, and profile photo (if you add them)
Account and login information
Membership details, such as plan, start and end dates, and status
Fitness and wellness information you enter, such as workouts, body measurements, weight, goals, and progress
Health-related information you choose to share, such as injuries or conditions relevant to training
Emergency contact details (if you provide them)
Messages or requests you send to support
Information collected through use of the App
Check-in and attendance records
Class, session, or trainer booking history
Payment and transaction records, such as plan purchased, amount, date, and payment status. Card, UPI, and bank details are processed by payment partners, and we do not store full card details.
Device and application information, such as device model, operating system, and app version
IP address and other technical or log information
Push notification tokens
We only collect information that is necessary to provide, maintain, improve, and secure the App and its services.
We may use your information to:
Create and manage your account
Manage your Gym membership, renewals, and access to the facility
Record attendance and check-ins
Handle class, session, and trainer bookings
Provide workout tracking, progress, and fitness features
Process payments and issue receipts or invoices
Send membership reminders, renewal notices, schedule changes, offers, and other service communications
Provide customer support
Improve App performance and user experience
Maintain security and detect or prevent fraud and unauthorized activity
Comply with applicable legal requirements
Some information you provide, such as body measurements or health conditions, may be sensitive. We use it only to deliver fitness and wellness services, such as tailoring training and tracking progress. Providing health information is optional. It is shared only with Gym trainers and staff who need it to serve you, and with others only as described in Section 4.
We do not sell your personal information.
We may share information with:
W | House of Wellness, its staff, and trainers, so the Gym can manage your membership, training, and bookings. The Gym may also use your information under its own privacy practices.
Service providers and technology partners that help us with hosting, payments, SMS, email, push notifications, analytics, security, and support. They may process information only to provide services to us.
Authorities or other parties, when required by law or legal process, or to protect the rights, safety, and security of our users, our services, or others
A successor entity, if we are involved in a merger, acquisition, or sale of business assets
The App may request certain device permissions, such as notifications, camera (for profile photos or QR check-in), photos or storage, and location. These are used only for the related feature, and you can manage or revoke them in your device settings. Some features may not work without them.
We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide our services, maintain membership, billing, and legal records, resolve disputes, enforce agreements, and meet legal obligations. When information is no longer required, we may delete or anonymize it.
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for optional processing, such as promotional messages
Request deletion of your account and personal information
Opt out of promotional notifications at any time
To exercise these rights, contact us using the details in Section 13.
To request deletion of your account or associated personal information, email us at [ShapeIndia contact email] from your registered email address, mentioning “W | House of Wellness” and your registered phone number. We will review and process valid requests in line with applicable law. Some records, such as payment and invoice records, may be retained where we are legally or contractually required to keep them.
The App is not intended for children under 13 to use without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided information without appropriate consent, please contact us so we can take appropriate action.
The App may use third-party services for hosting, payments, communications, analytics, and security. These providers process information under their own privacy policies and their agreements with us. We are not responsible for the privacy practices of third-party websites or services linked from the App.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.
For questions, concerns, or requests about this Privacy Policy or your personal information, contact:
W | House of Wellness
App: W | House of Wellness
Package Name: com.houseofwellness.gos
Email: +91 96949 41415 / +91 94686 53369
Address: Narayan Singh Circle on, 3rd Floor City Pulse Mall, Tonk Rd, Rambagh, Jaipur, Rajasthan 302004
For membership, billing, or facility-related queries, you can also contact W | House of Wellness through https://w-houseofwellness.com/home/.
This Privacy Policy applies specifically to the W | House of Wellness application published by ShapeIndia.