Last updated: June 24, 2025
This Privacy Policy explains how BNGATES collects, uses, stores, discloses, and protects the personal and business information of users who access or use our vtruck mobile application and related services . By using our services, you consent to the terms of this Privacy Policy and agree to the collection and use of your information in accordance with the terms outlined below.
Our platform is designed for logistics professionals, including transporters, shippers, and vehicle drivers, to manage and coordinate transport bookings, deliveries, and operations. To offer efficient, reliable, and secure services, we collect specific information from our users. This information allows us to authenticate identities, match service needs, provide real-time tracking, facilitate payments, and comply with legal and operational requirements.
We are committed to maintaining the confidentiality, integrity, and security of the data you provide to us.
We collect the following types of data:
When you register on our platform, we may ask for details such as your full name, email address, phone number, and business identification (such as company name, GSTIN, or registration details). If you are registering as a driver or transporter, we may also require government-issued identification, driving license, and vehicle documentation to verify your credentials.
To offer location-based services such as real-time tracking, estimated time of arrival, and route optimization, we collect GPS data from your device. Background location access may also be used during active bookings to support continuous trip tracking, even when the app is running in the background. You may manage your device’s permissions to control this behavior, but restricting location access may limit functionality.
We collect information about the device you use to access the App, including device type, operating system, unique device identifiers, IP address, crash logs, performance metrics, and session statistics. This data helps us maintain compatibility, detect issues, and improve user experience.
We maintain records of all bookings made through the platform, including pickup and drop-off locations, time stamps, cargo descriptions (if provided), fare or payment amounts, payment status, and settlement details.
We use the information we collect to operate, manage, and improve our services. This includes:
Creating and managing your user account and profile.
Matching customers with appropriate drivers and transporters.
Providing live tracking and route optimization services.
Sending important notifications, such as booking confirmations, delivery updates, and payment alerts.
Verifying identity and business legitimacy, especially for professional users.
Processing and settling payments securely through third-party payment gateways.
Preventing fraudulent use of the platform or violation of our terms.
Complying with legal obligations, such as maintaining transaction records or sharing data when legally required.
All processing is done on our custom-built backend and authentication system. We do not use Firebase or similar third-party identity providers.
We do not sell, rent, or lease your personal information to third parties. However, in order to provide our services effectively, we may share limited data under the following circumstances:
With other users: Necessary details (such as name, contact info, and address) are shared between shippers and drivers during active bookings.
With service providers: We may use trusted vendors to handle payments (e.g., Razorpay, Stripe, UPI, Paytm), notifications (e.g., SMS or email services), or cloud infrastructure.
For legal reasons: If required by law, regulation, court order, or legal process, we may disclose information to law enforcement or regulatory authorities.
With consent: In cases where you have provided explicit consent for sharing of your data for a specific purpose.
We take care to ensure that all third-party services maintain privacy standards consistent with this policy.
All user information is stored securely in our protected servers and databases. We use modern encryption standards and access controls to prevent unauthorized access to your data. Our system is built with data isolation for roles (drivers, shippers, transporters) and only allows access where operationally necessary.
Despite our best efforts, no system can be completely immune from all security risks. Therefore, you are advised to use strong passwords and protect your devices to reduce the risk of compromise.
We retain your data for as long as your account remains active, and for a reasonable period afterward as necessary to comply with legal, tax, and regulatory obligations. This includes retention of booking records, payment history, and identity verification data.
You may request deletion of your account and associated data by contacting our support team. We will process such requests in accordance with applicable laws and within a reasonable timeframe.
You have the right to access, correct, or delete the personal data we hold about you. You may also object to certain types of data use or request a restriction on processing, subject to applicable law. If you wish to exercise any of these rights, please contact us using the details provided below.
You can also manage permissions related to location access, push notifications, or background services directly through your mobile device’s settings.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page. Significant changes will be communicated via the App or official communication channels.
Your continued use of the App after any changes are made will signify your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your information, you may contact us at:
BNGATES PRIVATE LIMITED
Email: bngates39@gmail.com
Phone: 8120115597