About Me
About Me
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My background in anthropology and extensive global travel fosters strong empathy and a multicultural perspective pivotal for user-centric design. With my recent completion of a UX design certificate provides me with the technical skills in user research, wireframing, prototyping, and UI design.
I have over 15 years of customer service experience, honing my communication abilities. Thanks to my background, I combine human insight with design proficiency to create intuitive user experiences.
Contact me at:
Education
Education
Google UX Design
Professional Certificated
May 2024
Travefy
Advanced Professional Certification
Aug. 2023
Colorado State University
Bachelor of Arts in Anthropology
Aug. 2013 to Dec. 2017
Colorado State University
Additional certifications on LinkedIn at https://www.linkedin.com/in/victoriastake/
Skills
Skills
Strong collabortative skills from 15+ years of customer service
6+ years of professional telephone and email communication etiquette
Languages - Advanced Beginner: Japanese, German, and Italian
Programs
Programs
Figma: 1 year
WordPress: 3 years
Squarespace: 3 years
Canva: 3+ years
Salesforce: 6+ years
Adobe Photoshop: 2 years
Procreate: 2 years
Google Office Suite
Microsoft Office/365: 10+ years
Work Experience
Work Experience
Lunar Tides Travel LLC | Fort Collins, CO
Mar. 2021 to Present
Travel Experience Designer & Entrepreneur
Supervised end-to-end project life cycle for travel experiences with a design-thinking approach to bring clarity to projects, resulting in enhanced user satisfaction and 20% increase in workflows.
Leveraged project management software, Travefy and MyTravelCRM, to organize and prioritize work, and analyze data, resulting in 20% increase in workflow efficiency.
Designed over 30 interactive and user-centric itineraries, digital products for clients, and marketing initiatives using Figma, Canva, and Travefy for seamless user experiences and client satisfaction.
Translated complex research data for over 25 travel experiences into user-friendly digital products, effectively synthesizing input from clients, vendors, and network connections.
Cultivated business via four social media platforms and word-of-mouth initiatives using design assets, resulting in increased customer engagement with brand awareness within the first year.
Qualfon | Fort Collins, CO (Remote)
Jun. 2021 to Present
Travel Specialist Assistant & Project Coordinator
Coordinated and managed over 150 client projects, ensuring on-time completion and resulting in a 20% increase in client satisfaction and repeat business.
Developed bespoke content for over 200 client requests, demonstrating the ability to adapt writing to diverse users.
Implemented the use of Excel sheets and Outlook 365 to generate and share comprehensive Project Status reports daily, contributing to a 15% rise in team efficiency and alignment.
Established, prototyped, and refined master Microsoft Publisher templates for products with brand information architecture. Key Projects: Tokyo, Japan City Guide (Nov. 2020) and Ghibli Park in Nagoya, Japan (June 2024).
Employed Salesforce Lightning to manage client and project data for over 200 electronic records, ensuring accurate and current information for effective decision-making.
Facilitated effective communication among cross-functional teams, clients, and vendors to meet project budgeting requirements with a 75% satisfaction rate.
Jan. 2018 to May 2021
Travel & Lifestyle Customer Service Specialist
Analyzed and interpreted over 3,000 diverse customer needs to craft tailored user-friendly solutions that resulted in a 95% satisfaction rate with an understanding client priorities.
Swiftly resolved complex customer inquiries in real-time through a combination of analytical reasoning and emotional intelligence to transform potentially negative situations into opportunities for brand loyalty, increasing customer retention by 20%.
Mentored and assisted over ten training classes in phone etiquette, Salesforce CRM, showcasing leadership and the ability to create instructional content.
ActionLink | Fort Collins, CO
Sept. 2017 to Dec. 2017
Gaming & Virtual Reality Demonstration & Sales Associate
Demonstrated Virtual Reality equipment to communicate complex technological concepts to users.
Engaged customers on the sales floor by delivering product demonstrations, resulting in a 25% increase in upsell conversions and a 15% boost in overall customer satisfaction scores.
Compiled and analyzed customer feedback, contributing to user research and product improvement.
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