This Privacy Policy describes how Voki (“Voki”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use the Voki mobile application (the “App”) and related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal information responsibly. We process your personal data only when necessary to provide the Services and in accordance with this Privacy Policy and applicable data protection laws.
By downloading, accessing, or using the Services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy forms an integral part of our Terms of Use.
Information We Collect
When you use the Services, we may collect information that you voluntarily provide, including:
Photos and Images
We may collect photos you upload from your device or capture using your device’s camera in order to provide image-based editing, enhancement, or AI generation features. Camera access is required only when you choose to use camera-related features.
Videos
We may collect videos you upload or record within the App solely to provide video editing, AI generation, or transformation features.
Facial Feature Data (Non-Biometric)
For certain features, such as face-based editing or transformation, we may temporarily process facial feature data extracted from your uploaded photos or videos.
This data:
Is used only to provide the requested feature
Does not constitute biometric data
Is not used for facial recognition, identity verification, or authentication
Is not used to uniquely identify you
When you use the Services, we may automatically collect certain information, including:
IP address
Device type, operating system, and version
App version and language settings
Region and time zone
Interaction data (e.g., features used, session duration)
Advertising identifiers (such as IDFA, where permitted by your settings)
This information helps us operate, maintain, and improve the Services.
We may use cookies, SDKs, pixels, or similar technologies to:
Authenticate users
Maintain session status
Analyze app performance and usage
Session cookies expire when you close the App.
You may control certain tracking permissions through your device settings.
How We Use Your Information
We use your information only for the following purposes:
To provide and operate the Services
To process uploaded photos and videos for AI-based features
To store your uploaded content so you can reuse it within the App
To improve performance, stability, and user experience
To comply with legal obligations
Important Clarifications:
We do not use your photos, videos, or facial feature data for facial recognition
We do not use your personal content to train independent AI models
We do not sell your personal data
If we change the purposes of processing, we will notify you and obtain consent where required by law.
How We Share Information
We never sell your personal information.
We may share limited information only:
With service providers acting on our behalf (under strict data processing agreements)
When required by law or legal process
In connection with a merger, acquisition, or similar corporate transaction (with equivalent data protection obligations)
Your photos, videos, and facial-related data are never shared with third parties for advertising, facial recognition, or AI training purposes.
Data Storage and Security
Photos and Videos:
Stored on our servers only during active processing. Once processing is completed, data is deleted from our servers. Local copies remain on your device unless you delete them.
Facial Feature Data:
Deleted immediately after feature processing.
Aggregated or Anonymous Data:
May be retained for analytics and service improvement.
We apply appropriate technical and organizational safeguards to protect your data, including access controls, encryption, and contractual protections with authorized processors.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Safety and Objectionable Content Policy
Voki maintains a zero-tolerance policy for objectionable content.
You may not use the Services to generate, upload, or share content that includes:
Sexual or pornographic material
Sexually suggestive or NSFW content
Non-consensual sexual imagery or deepfakes
Content involving minors
Extreme violence, self-harm, or hate speech
Automated prompt and output filtering
Monitoring for prohibited visual content
Violations may result in immediate content removal and permanent account termination.
Payment Information
All in-app purchases are processed by Apple.
Voki does not collect or store your payment or credit card information.
Billing and subscription management are governed by Apple’s App Store policies.
Third-Party Login & Advertising
If you sign in using Apple, Google, or other third-party accounts, we may receive basic profile information necessary for authentication.
Advertising and analytics data may be used to improve relevance and measure effectiveness, subject to your device permissions.
Children’s Privacy
The Services are not intended for children under 13 years old.
EU users must be at least 16 years old, unless parental consent is obtained as required by law.
If we become aware that we have collected data from a child in violation of applicable law, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated within the App or by other appropriate means.
Continued use of the Services after notice constitutes acceptance, unless additional consent is required by law.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 vokiai_support@163.com