Welcome to Casa Luz

How to check-in:

The check-in time is between 2PM and 8PM. However, self-check in is available after 2PM. 

The energy consumption is not included in the price of your rent. 

The electric energy cost is 0.25 Euro per KW/h. The electric meter reading at the beginning of your stay will be given to you at your arrival and you are welcome to double check it on the electric meter located in the building entrance. 

At the end of your stay, the energy consumption costs will be calculated and you will be informed of the total costs. If you have not chosen the self check-in, one of our co-host will wait for you to welcome you in the apartment, showing you how to use the appliances and answer any questions. 

For the self check-in, you can ask any question using the WhatsApp chat or calling us.

Apartement check:

Please let us know as soon as possible if anything in the apartment is not up to your expectations or is simply not working. We will do our best to correct the situation and give you the apartment in perfect conditions. We apologize in advance for any inconvenience you may have found. You will not be responsible for any damage that you have found and communicated to us during the first day of your stay. 

Rental documents:

According to the Italian Laws, you will be asked to show an ID card  (for self check-in you can simply text us a picture of your ID). 

Safety Deposit:

If your reservation is made through the Airbnb platform, no deposit is required. 

However, if your stay is booked outside of Airbnb, a security deposit of 150 euros will be required. This deposit will be fully refunded at check-out, provided no damage has been caused to the apartment.

Convenience Items:

You will find some convenience items which can be useful for the first day of your stay (coffee, dish soap, shampoo, toilet paper etc..). This is done so that you don’t have to go grocery shopping on your first day of your arrival and you may relax after a possible long trip. 

At the end of your stay, if you leave the same convenience items for the next guests this will be definitely appreciated by the staff and the next guests. In any case, we understand that your vacation plans may be such that you may not have time to replace the items that you have used. 

Ecoisola Campomarino map (trash disposal)

Trash Disposal:

Campomarino has implemented a recycling program. The trash has to be disposed of in some “ecologic islands” located in different parts of the town.

Use of the kitchen:

If you are having troubles using the induction stove, please let us know and we will be able to assist you. However, instructions to operate the stove are located in the living room furniture in different languages. 

Water Heater:

Please turn on the water heater 15-20 minutes in advance so that you can have hot water. 

Overpower and main switch triggering:

If the max amount of available electrical power is exceeded the main switch may trigger and the electric service may be discontinued temporarily till you flip the main switch again. This is a safety procedure. Please switch off some of the appliances and turn on the main switch again. In some cases you may have to switch on the main switch located in the building entrance. The electric switch for casa Luz is identified by the name “Centola” on the electric meter. 

Extra cleaning:

Please let us know if you need extra cleaning during your stay. We will try to accommodate your request if you let us know a few days in advance. The cost of the cleaning varies depending on the season and the size of your apartment but it is in general between 30 and 50 Euros which can paied in cash or be deducted from your safety deposit. 

Check-Out:

You can check-out at any time before 10AM. If you need a late check-out we will do our best to accommodate your needs based on the arrival time of the next guests. Please do not leave any trash in the apartment, dirty dishes or food in the fridge since this may result in a cleaning charge which will be deducted from your safety deposit. 

If you have been given a "Tessera Sanitaria", please don’t forget to leave it on the table together with the apartment keys. Simply close the door behind you when you leave the apartment and let us know that you have checked out. Have a safe trip back home.  

Suggestions

We would like to know if there is anything that you would like to suggest to us in order to improve your next vacation or the stay of other guests. We take your reviews very seriously and we appreciate your feedback.