Vodafone

Depending upon the nature of roles to which GETs are allocated, following are the indicative responsibilities:

Application Operations:

* Monitoring processes, raising incidents

* First time resolution of tickets as per standard operating procedure (SOP)

* Troubleshooting & resolving incidents, creating problem trouble tickets assigned as per agreed SOPs

* Service request fulfillment

* Creating and maintaining knowledge articles like SOP’s, KEDB, etc

* Handling simple to complex operational tasks over a period of time (like release and deployment activities, project support, problem management, etc.)

* System health checks and initiating pro-active preventive actions

* Using ITIL processes for day 2 day operations

* Identifying opportunities for automation / process improvement / service improvement

* Writing simple to complex unix scripts, db scripts, etc for day to day operations over a period of time

* Cross skilling / up skilling of technical skills to support multiple technologies / applications

* Develop strong understanding of telecom domain over a period of time

Application Development:

* Requirement analysis

* New development, maintenance, customization and unit testing with provided framework and tools – within timelines and adhering to expected quality standards

* Adherence to Technical constraints and coding standards laid out by architecture design

* Work in Agile project teams, be part of industry favorite DevOps model

* Keeps up-to-date with industry developments, ensuring that best practice is adopted and seeks to increase efficiency and effectiveness

* Support test teams (integration and UAT) for defect fixes

Testing:

* Understand requirements, prepare test cases and conduct test execution

* Understand test strategy, test plan and contribute in executing the test strategy, plan

* Create traceability matrix between requirements and testing artefacts and ensure optimum test coverage

* Support in preparing test data

* Identify, log defects and retest the defects

* Support in peer reviews

Infrastructure Management

* Monitoring , Administration , Troubleshooting of critical underlying IT Infrastructure such as servers, Storage, Database

* Configuration, Fine-tuning of IT systems

* Coordinate and implement Changes in the technology environment including Datacenters

* Performing Backup and Restoration of critical data in complex environment

* Schedule and monitor Services / Jobs

Security Management:

* Security Incident & Event Management

* Investigation of Security Incident

* Threat & Vulnerability management

* Root Cause Analysis (RCA)

* Customer Troubleshooting Conference Calls

* On Call Support (High Severity Incidents)

* Preventive Audits