Vodafone
Depending upon the nature of roles to which GETs are allocated, following are the indicative responsibilities:
Application Operations:
* Monitoring processes, raising incidents
* First time resolution of tickets as per standard operating procedure (SOP)
* Troubleshooting & resolving incidents, creating problem trouble tickets assigned as per agreed SOPs
* Service request fulfillment
* Creating and maintaining knowledge articles like SOP’s, KEDB, etc
* Handling simple to complex operational tasks over a period of time (like release and deployment activities, project support, problem management, etc.)
* System health checks and initiating pro-active preventive actions
* Using ITIL processes for day 2 day operations
* Identifying opportunities for automation / process improvement / service improvement
* Writing simple to complex unix scripts, db scripts, etc for day to day operations over a period of time
* Cross skilling / up skilling of technical skills to support multiple technologies / applications
* Develop strong understanding of telecom domain over a period of time
Application Development:
* Requirement analysis
* New development, maintenance, customization and unit testing with provided framework and tools – within timelines and adhering to expected quality standards
* Adherence to Technical constraints and coding standards laid out by architecture design
* Work in Agile project teams, be part of industry favorite DevOps model
* Keeps up-to-date with industry developments, ensuring that best practice is adopted and seeks to increase efficiency and effectiveness
* Support test teams (integration and UAT) for defect fixes
Testing:
* Understand requirements, prepare test cases and conduct test execution
* Understand test strategy, test plan and contribute in executing the test strategy, plan
* Create traceability matrix between requirements and testing artefacts and ensure optimum test coverage
* Support in preparing test data
* Identify, log defects and retest the defects
* Support in peer reviews
Infrastructure Management
* Monitoring , Administration , Troubleshooting of critical underlying IT Infrastructure such as servers, Storage, Database
* Configuration, Fine-tuning of IT systems
* Coordinate and implement Changes in the technology environment including Datacenters
* Performing Backup and Restoration of critical data in complex environment
* Schedule and monitor Services / Jobs
Security Management:
* Security Incident & Event Management
* Investigation of Security Incident
* Threat & Vulnerability management
* Root Cause Analysis (RCA)
* Customer Troubleshooting Conference Calls
* On Call Support (High Severity Incidents)
* Preventive Audits