VocaCraft – Support Center

Welcome to VocaCraft Support!

Thank you for using VocaCraft, your companion for learning English vocabulary and preparing for language proficiency exams.

We're here to help you get the most out of your learning experience.

About VocaCraft

VocaCraft is an English vocabulary learning application offering:

• General English vocabulary across different proficiency levels.

• Vocabulary preparation for YDS, YDT, and YÖKDİL examinations.

• Interactive vocabulary cards and example sentences.

• Personalized quizzes and vocabulary review.

• Learning progress tracking and daily study goals.

• Optional Premium subscriptions for expanded access.

Contact Support

If you experience a technical issue, have questions about the application, or would like to share feedback, please contact us.

Email: infopassagecraft@gmail.com

Subject: VocaCraft Support Request

When reporting a technical issue, please include your device model, iOS version, application version, and a brief description of the problem.

Please do not include passwords, payment card details, or other sensitive information.

Frequently Asked Questions

How can I access Premium features?

You can subscribe to VocaCraft Premium directly through the application.

Available subscription plans, prices, and any eligible free-trial offers are displayed before purchase.

How do I cancel my subscription?

Subscriptions are managed through your Apple Account.

1. Open Settings on your iPhone or iPad.

2. Tap your name.

3. Select Subscriptions.

4. Choose VocaCraft.

5. Tap Cancel Subscription, if available.

You can also visit:

https://support.apple.com/en-us/118428

How can I restore my purchase?

Open VocaCraft, navigate to the Premium subscription screen, and select "Restore Purchases."

Make sure you are using the Apple Account associated with your original purchase.

How can I request a refund?

App Store purchases and refunds are managed by Apple.

You can submit a refund request through:

https://reportaproblem.apple.com/

Is VocaCraft free to use?

VocaCraft offers limited free vocabulary learning features.

A Premium subscription provides expanded access to vocabulary collections and learning tools.

Current access limits and subscription options are displayed within the application.

How can I manage my study reminders?

You can configure study reminders within VocaCraft and manage notification permissions through your iPhone or iPad settings.

How can I reset my learning history?

VocaCraft includes an option to reset learning history.

Please note that certain preferences, access limits, and secure records may be retained separately.

Does VocaCraft require an account?

No. VocaCraft does not require you to create a separate user account to access its learning features.

Premium subscriptions are managed through Apple's App Store.

Privacy and Data Protection

Your privacy is important to us.

For information about how VocaCraft handles learning progress, subscriptions, notifications, and support inquiries, please read our Privacy Policy.

https://sites.google.com/view/vocacraft/privacy-policy

Legal Information

VocaCraft uses Apple's Standard End User License Agreement (EULA).

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Get in Touch

We welcome bug reports, feature suggestions, and general feedback.

Application: VocaCraft

Support Email: infopassagecraft@gmail.com

Thank you for choosing VocaCraft.

Learn smarter. Build your vocabulary. Reach your goals.