Effective Date: August 4, 2026
Welcome to Vixabox (the "Service"). This Privacy Policy applies to the Vixabox mobile application. We value your privacy and are committed to protecting your personal information.
1. Information We Collect
To provide AI-powered image and video generation services, we collect the following types of information:
User-Submitted Content
When you use our AI generation features, including Text-to-Video and Image-to-Video, we collect the text prompts, images, videos, and other media you voluntarily submit. This content is used solely to generate the AI content you request.
Account Identifiers (Guest ID & Email)
We generate a temporary Guest ID to enable a registration-free experience. When you bind your account using an email address or complete a purchase, we collect your email address to associate your purchased Credits and generated assets with your account.
Technical and Usage Data
To maintain the security, stability, and performance of the Service, we collect technical information such as device manufacturer, device model, operating system version, IP address, browser type, app version, and diagnostic information.
Analytics and Attribution Data
We work with analytics and attribution providers, including Appsflyer and Firebase, to understand app performance and measure marketing effectiveness. These providers may process advertising identifiers (such as GAID on Android or IDFA on iOS), device information, and app usage events.
Payment Information
All payments are securely processed through third-party payment providers (such as Google Play Billing or Stripe). We do not collect or store your complete payment card information.
Log and Diagnostic Data
We may automatically collect crash reports, error logs, request timestamps, and other diagnostic information to improve the reliability, security, and performance of the Service.
Local Storage
The Service may use local storage or similar technologies to maintain your Guest ID, authentication status, and user preferences.
2. Facial Processing and Visual Features
Some AI generation features may process images containing human faces.
Non-Identity Visual Processing
When you upload media containing faces, our AI models temporarily process facial visual features solely to generate the artistic or cinematic effects you request. We do not perform facial recognition, identity verification, biometric authentication, or identify individuals.
Temporary Processing
Facial visual features are processed only during the generation process and are removed after the requested task has been completed. We do not retain facial templates or create biometric profiles.
3. How We Use Your Information
We use your information for the following purposes:
- To process your AI image and video generation requests.
- To manage your account, Credits, and generated assets.
- To provide customer support and respond to inquiries.
- To improve service reliability, security, and system performance.
- To detect abuse, fraud, or unauthorized activities.
- To comply with applicable legal obligations.
AI Model Training Policy
We do not use your uploaded content, generated outputs, or facial visual features to train, retrain, fine-tune, or improve our proprietary AI models or any third-party AI models. Your submitted content is used solely to perform the generation task you request.
4. Storage and Sharing of Information
Data Retention
Generated Content
Your generated images and videos are retained until you delete them or request deletion of your account, allowing you to access and download your generation history.
Account Information
Your email address and associated account information are retained until you request account deletion or as otherwise required by applicable law.
Third-Party Service Providers
To provide the Service, your content may be processed by trusted cloud service providers and computing infrastructure providers. These providers process information only on our behalf and under appropriate contractual safeguards.
We do not sell your personal information.
5. User Rights and Data Control
Access and Export
You may access and download your generated content within the app.
Account and Data Deletion
You may request deletion of your account and associated data by contacting us at Vixabox@outlook.com.
Following a verified deletion request, your stored account information and generated content will be permanently deleted from our production systems within 30 days, except where longer retention is required by law.
Reset Guest Identity
You may reset your local Guest ID by clearing the application's local data or reinstalling the app.
6. Regional Privacy Disclosures (GDPR & CCPA)
EEA and UK Residents (GDPR)
Vixabox acts as the data controller for the personal information described in this Privacy Policy.
Legal Basis
We process personal data based on:
- Performance of a contract (to provide requested AI generation services);
- Your consent (where required, such as media uploads or analytics);
- Our legitimate interests in maintaining and improving the security and reliability of the Service.
Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data;
- Correct inaccurate information;
- Delete your personal data;
- Restrict or object to certain processing;
- Receive a portable copy of your data;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with your local Data Protection Authority.
California Residents (CCPA/CPRA)
We may collect the following categories of personal information:
- Identifiers (such as email address, Guest ID, IP address);
- Internet or electronic network activity;
- Customer-submitted media and prompts.
We do not sell or share personal information for monetary value or cross-context behavioral advertising as defined by the CCPA/CPRA.
7. Children's Privacy
The Service is intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will promptly delete the relevant information and terminate the associated account.
8. International Data Transfers
Your information may be transferred to and processed in countries where our servers or service providers operate. Where required by applicable law, we implement appropriate safeguards for international data transfers.
9. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated through in-app notifications or other prominent notices before they become effective.
10. Contact Us
If you have any questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
Vixabox Support
Email: Vixabox@outlook.com