Privacy Policy for Vive

Last updated: June 2026

1. Overview

Vive is a wellness application that helps users understand personal patterns related to sleep, activity, and recovery.

On Android, Vive may access health and fitness information through Health Connect only after the user grants explicit permission.

Vive is not a medical application and does not provide medical advice, diagnosis, treatment, or disease detection.

2. Health Connect data

Depending on the permissions granted by the user and the data available in Health Connect, Vive may access information such as:

• sleep data;

• steps and movement data;

• workouts and exercise sessions;

• active energy;

• heart rate;

• resting heart rate;

• heart rate variability, when available;

• other health or fitness data explicitly requested and approved through Health Connect.

Vive uses this information to:

• calculate in-app Sleep, Activity, Recovery, and overall wellness indicators;

• display personal trends;

• compare recent signals with the user’s own previous patterns;

• generate deterministic, non-medical wellness insights.

Health Connect data is processed locally on the user’s device.

Vive does not upload raw Health Connect values to our servers, Firestore, Firebase Analytics, PostHog, Crashlytics, external AI services, advertisers, or data brokers.

Vive does not sell Health Connect data and does not use it for advertising.

Users can review or revoke Vive’s Health Connect permissions at any time through Android’s Health Connect settings.

3. Profile and locally stored information

Vive may store profile information entered by the user, such as name, birth year, height, weight, goals, routines, and activity preferences.

Unless explicitly stated otherwise in the app, this information is stored locally on the user’s device and is used to personalize the app experience and its deterministic wellness calculations.

Locally stored information remains on the device until the user:

• changes or deletes it inside Vive;

• clears Vive’s application data through Android settings; or

• uninstalls the application.

4. Feedback, private replies, and notifications

When a user voluntarily sends feedback, Vive may transmit and store:

• the message submitted by the user;

• the selected category, such as bug, idea, feedback, or other;

• a randomly generated application installation identifier;

• the device platform;

• application version and build number;

• language or locale;

• submission date and time;

• optional contact information, only when provided by the user.

This information is stored using Firebase and Firestore so that the Vive team can review the feedback, investigate technical problems, and optionally send a private response to the same application installation.

Vive may also store private replies, notification delivery information, and notification read status where these features are available.

Feedback and associated private replies are retained for up to 24 months after the last activity in the conversation.

Private notifications are retained for up to 12 months after publication or delivery.

Public announcements, broadcast notifications, changelogs, and developer notes are retained for up to 24 months after publication or until they are no longer relevant, whichever occurs first.

Users may request earlier deletion as described in Section 9.

5. Analytics and diagnostics

Vive uses service providers such as Firebase Analytics, Firebase Crashlytics, and PostHog to:

• diagnose crashes and technical errors;

• monitor application stability and performance;

• understand general feature usage;

• improve the product experience.

Depending on the service and configuration, diagnostic or analytics data may include:

• application version and build number;

• device platform and operating-system version;

• screen or feature interactions;

• crash reports and technical error information;

• non-health installation or session identifiers.

Vive does not intentionally include raw Health Connect values, feedback message text, private reply text, or medical information in analytics or crash-reporting events.

Data retention periods are:

• Firebase Analytics user-level and event-level data: up to 14 months;

• Firebase Crashlytics crash data and associated identifiers: approximately 90 days before deletion begins;

• PostHog product analytics data: up to 12 months.

These providers process information on our behalf according to their applicable privacy and security terms.

6. Data sharing

Vive does not sell personal or health data.

Vive does not share Health Connect data with advertisers, data brokers, or external AI services.

Limited data may be processed by technical service providers such as Firebase, Firebase Crashlytics, and PostHog solely for the purposes described in this policy, including feedback management, notification delivery, diagnostics, security, and product analytics.

7. Data security

We use reasonable technical and organizational safeguards designed to protect remotely stored information, including:

• encrypted network connections;

• Firebase access controls and security rules;

• restricted administrative access;

• authentication and authorization for administrative operations;

• collection of only the data reasonably required for each feature.

No method of electronic storage or transmission can be guaranteed to be completely secure.

8. Data retention

Vive retains different categories of data only for as long as reasonably required for their stated purpose:

• raw Health Connect data: not retained on Vive servers;

• locally stored profile and calculated data: retained until deleted by the user, the application data is cleared, or the app is uninstalled;

• Firebase Analytics data: up to 14 months;

• Firebase Crashlytics data: approximately 90 days before deletion begins;

• PostHog analytics data: up to 12 months;

• deletion-request records and necessary security logs: up to 12 months after the request is completed.

Data may be retained for longer only where reasonably necessary for security, fraud prevention, dispute resolution, or compliance with a legal obligation.

9. How users can delete their data

Users can remove locally stored Vive data by:

• using any available data-deletion control inside the app;

• clearing Vive’s storage through Android settings; or

• uninstalling Vive.

Users can revoke Vive’s access to Health Connect through Android’s Health Connect permission settings.

To request deletion of feedback, users can contact:

contact.healthcompanion@gmail.com

Use the subject:

Vive data deletion request

The request should include enough information to locate the relevant data, such as the installation identifier shown in Vive’s Privacy & Data screen, if available.

Users should not send health information by email.

We aim to process verified deletion requests within 30 days.

After deletion, limited records may be retained only when required for security, fraud prevention, legal compliance, dispute resolution, or proof that the deletion request was fulfilled.

10. Changes to this policy

We may update this Privacy Policy when Vive’s functionality, data practices, or legal requirements change.

The updated date at the top of this page will indicate the latest revision.

11. Contact

For privacy questions or data-deletion requests:

contact.healthcompanion@gmail.com

Vive — AI Health Companion

Developed by Massimo Guareschi