Work Experience

Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin

Manage and update service support requests in ITSM delivery systems

Provide desktop services to end-users in local offices and to remote offices

Manage breakdown, relocation, set-up of workstations and IT inventory management

IT disaster recovery and business continuity

Promote and adhere to departmental and organizational information security policies, standards and procedures

Developed and enhanced functionality of Drupal web and e-Commerce applications

Created custom modules for Drupal 8

Planned, track, and report development activities using software management tools and frameworks

Weekly calls with clients to discuss requirements, progress and testing

Volunteered as Project Coach and Section Leader for interns and trainees

Performed code reviews and knowledge transfers

Developed and enhanced functionality of web and e-Commerce applications built on Drupal 8

Provided support and maintenance of multi domain and multi-language Drupal web applications

Configured and tracked events using Google Tag Manager and Google Analytics

Planned, tracked, and report development activities using agile software management tools and frameworks

Created custom modules for Drupal 8 and 9 websites based on requirements

Weekly calls with clients to discuss requirements, progress and testing