Yes, eligible Citi cardholders can use the Citi Mobile App to access card activation services. You can sign in to your account, find your new card, and follow the instructions provided in the app.

Make sure you download the Citi Mobile App from the Google Play Store or Apple App Store.

Follow these simple steps to get started.

Step 1: Download the Citi Mobile App

Open the Google Play Store or Apple App Store on your smartphone. Search for the Citi Mobile App and install the official application.

Step 2: Open the App and Sign In

Launch the app and enter your Citi User ID and password. If you are a new user, complete the registration process first.

Step 3: Find Your New Citi Card

After signing in, go to your account dashboard. Look for your new credit card or the card services section.

Step 4: Select the Activation Option

If the activation option is available, select it and choose the new card you want to activate.

Step 5: Verify Your Details

Enter the information requested by the app. You may also need to complete an identity verification process.

Step 6: Complete the Activation

Review your information and submit the request. Follow the on-screen instructions and wait for an activation confirmation.

Sometimes, the activation option may not appear or the process may not work properly. Try these simple solutions:

1. Update the App: Install the latest version of the Citi Mobile App.

2. Check Your Internet: Make sure your phone has a stable internet connection.

3. Sign In Again: Log out and log back into your Citi account.

4. Check Your Card Details: Make sure you are selecting the correct new card.

5. Contact Citi Support: If the problem continues, use the official support options provided by Citi.