The Virgin Australia Manage My Booking feature allows passengers to conveniently manage and update their flight reservations after booking. Whether you need to change your travel date, correct a passenger name, upgrade your seat, or add extra services, Jet Star provides flexible options depending on fare rules and ticket conditions.
This guide explains how Jet Star Manage My Booking works, what changes are allowed, how fees apply, and the best ways to manage your booking smoothly.
Jet Star has strict identity rules, meaning tickets cannot be transferred to another passenger. However, the airline does allow minor name corrections when errors occur during booking.
Spelling mistakes — Small errors such as missing or incorrect letters can usually be corrected.
Typographical errors — Mistakes caused by fast or incorrect typing during booking are often eligible.
Reversed names — If first and last names were entered incorrectly, Jet Star may fix the format.
Title updates — Corrections like Mr., Ms., or Dr. can be updated when necessary.
Legal name changes — Passengers may request updates due to marriage, divorce, or legal name changes with valid proof.
All name updates must match the passenger’s passport or government-issued identification
While small corrections are allowed, Jet Star does not permit major name changes that alter the traveler’s identity.
No ticket transfer — You cannot change the passenger to a different person.
No full identity replacement — Large name edits that change identity are rejected.
Fare-based limitations — Some promotional or discounted fares may not allow corrections.
Late requests — Name changes close to departure may not be accepted.
If a request does not meet policy guidelines, Jet Star may require the ticket to be canceled and rebooked.
Passengers can request a name correction through Jet Star’ online system or by contacting customer support.
Use Jet Star Manage My Booking online — Log in using your booking reference and last name to check if edits are available.
Contact customer support — If online changes are not possible, call +61 1(800) 005 886 for guided assistance.
Provide supporting documents — Legal or major corrections may require a passport or official paperwork.
Pay applicable fees — Some name corrections may involve administrative or processing charges.
Passengers who booked through a travel agent should contact the original booking provider.
Jet Star allows passengers to change travel dates, provided their ticket fare supports modifications.
The ticket type permits changes — Flexible fares offer more freedom than saver fares.
Seats are available on the new date — Changes depend on flight availability.
Requests are made before departure — After departure, tickets may lose value.
Fare differences are paid — If the new flight costs more, passengers must cover the price difference.
Log in to Manage My Booking — Enter your booking reference and last name.
Select the flight to modify — Choose the segment you want to change.
Pick a new travel date or flight — View available options and updated prices.
Review change fees and fare differences — Confirm additional costs before proceeding.
Complete payment and confirm changes — Receive an updated e-ticket and confirmation email.
If you prefer help, you can contact Jet Star support at +61 1(800) 005 886.
The cost of modifying a booking depends on ticket type, route, and timing.
Minor spelling corrections — Often free or low-cost if small.
Legal name updates — May require documents and a service fee.
Major corrections — Can require ticket reissuance with additional charges.
Flexible fares — Usually lower or no change fees.
Saver or promotional fares — Higher penalties and stricter rules.
Fare differences — Required if the new flight price is higher.
Last-minute changes — Often more expensive than early changes.
Beyond name and date changes, Jet Star passengers can also:
Upgrade seats or cabin class — Move from Economy to Business or First Class.
Add extra baggage — Purchase additional baggage allowance online.
Select special meals — Choose dietary or cultural meal options.
Request special assistance — Wheelchair service, medical assistance, or family services.
Update contact details — Keep phone numbers and emails current for flight updates.
These features help travelers customize their journey for comfort and convenience.
If changing your booking is not suitable, Jet Star may offer refunds or travel credits depending on fare type.
Ticket type — Refundable tickets qualify for cash refunds.
Non-refundable fares — Usually offer travel credits instead of refunds.
Cancellation timing — Earlier cancellations may result in better refund value.
Refund processing time varies depending on payment method and ticket conditions
All changes must be made before departure — Late requests may be rejected.
No-show passengers may lose ticket value — Missing a flight without notice can void the ticket.
Availability is not guaranteed — New dates depend on open seats.
Taxes and surcharges may change — Additional costs may apply after rescheduling.
Each modification may incur fees — Multiple changes can increase total cost.
Understanding these rules helps travelers avoid unexpected penalties.
Choose flexible fares — Ideal if your plans might change.
Double-check passenger details before booking — Prevent name correction issues.
Make changes early — Earlier modifications are usually cheaper.
Compare new flight prices — Pick cost-effective alternatives.
Keep travel documents ready — Speeds up approval for name corrections.
The Virgin Australia Manage My Booking tool allows passengers to easily change flight dates, correct minor name errors, add services, and manage reservations based on fare eligibility. While full ticket transfers are not allowed, small corrections and flight modifications are possible with applicable fees.
For personalized help with Jet Star booking changes, travelers can contact +61 1(800) 005 886.