VinCrew Privacy Policy Last Updated: 7/4/2026. This Privacy Policy explains how VinCrew Pty Ltd ("VinCrew", "we", "our", or "us") collects, uses, stores, and discloses personal information when you access or use the VinCrew mobile application, website, and related services (collectively the “Platform”). By creating an account or using the Platform you consent to the collection and use of information as described in this Privacy Policy. VinCrew is committed to protecting the privacy of individuals and complying with applicable privacy laws including the Australian Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy applies to all users of the Platform including workers, businesses, vineyard operators, wineries, and visitors to the Platform. 1. Information We Collect VinCrew collects information that users voluntarily provide when registering, creating profiles, posting jobs, applying for work, or communicating through the Platform. This information may include personal information such as name, email address, phone number, location, profile photo, work experience, skills, availability, employment preferences, and any other information provided through user profiles or communications. We may also collect business information including business name, contact details, location, industry, and job postings created by businesses. VinCrew may collect information related to work eligibility such as confirmation of work rights in Australia if provided by the user. VinCrew may collect transactional and subscription information when users purchase subscriptions or services through the Platform including billing identifiers and subscription status. VinCrew does not store full credit card details. Payment information is processed by third-party payment providers including Stripe, Apple App Store In-App Purchases, and Google Play Billing. These payment processors handle financial transactions in accordance with their own privacy policies and security standards. 2. Automatically Collected Information When users access the Platform we may automatically collect certain information including device type, operating system, IP address, browser type, app usage data, access times, pages viewed, and interactions within the Platform. We may also collect location data where permitted by the user’s device settings. This information helps us improve platform functionality, security, and user experience. 3. How We Use Personal Information VinCrew uses collected information to operate and improve the Platform. This includes creating and maintaining user accounts, enabling businesses to post job opportunities, allowing workers to apply for work, facilitating communication between users, verifying user identities where necessary, improving platform performance, providing customer support, sending service notifications, administering subscriptions, processing payments through third-party payment providers, maintaining security and fraud prevention measures, analyzing platform usage, and developing new features or services. VinCrew may also use information to communicate with users regarding updates, service announcements, policy changes, and important platform notices. 4. Disclosure of Information VinCrew may share certain information with other users of the Platform in order to facilitate job connections. For example worker profile information may be visible to businesses when workers apply for jobs or appear in search results, and business information may be visible to workers viewing job postings. VinCrew may also share information with third-party service providers who assist in operating the Platform including hosting providers, analytics providers, payment processors, messaging infrastructure providers, and cloud storage services. These providers are required to handle personal information in accordance with applicable privacy laws and confidentiality obligations. VinCrew may disclose personal information where required by law, regulation, court order, or government authority. VinCrew may also disclose information where necessary to investigate fraud, enforce platform policies, protect the rights or safety of users, or respond to legal claims. 5. Payment Processing and Subscriptions VinCrew may offer paid subscriptions or premium services. Payments may be processed through Stripe, Apple App Store In-App Purchases, or Google Play Billing. When users purchase subscriptions through these platforms, the payment transaction is handled by the relevant payment provider and subject to their own terms and privacy policies. VinCrew may receive limited billing information from these providers such as payment confirmation, subscription status, and transaction identifiers. VinCrew does not store full credit card numbers or sensitive payment details. 6. Data Storage and Security VinCrew takes reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Personal information may be stored on secure cloud infrastructure operated by reputable hosting providers. Access to personal information is limited to authorized personnel who require access for operational purposes. While we implement security safeguards, no internet transmission or electronic storage system can be guaranteed to be completely secure, and users acknowledge that they provide information at their own risk. 7. Data Retention VinCrew retains personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. When personal information is no longer required it may be securely deleted or anonymized. Users may request deletion of their account and associated personal information subject to any legal obligations that require retention. 8. User Access and Control Users may access and update certain personal information through their account settings within the Platform. Users may request correction of inaccurate information or request deletion of personal information by contacting VinCrew. Certain information may need to be retained where required for legal or operational purposes. Users may also control certain device permissions such as location data through their device settings. 9. Cookies and Analytics VinCrew may use cookies, tracking technologies, and analytics services to understand how users interact with the Platform. This may include tools that track usage patterns, device identifiers, and app performance metrics. These tools help us improve functionality, detect issues, and optimize user experience. Users may control certain tracking settings through their device or browser preferences. 10. Third-Party Services The Platform may integrate with third-party services including payment processors, analytics providers, messaging services, and infrastructure providers. These third parties may collect or process information according to their own privacy policies. VinCrew does not control the privacy practices of third-party services and encourages users to review their policies. 11. International Data Transfers VinCrew may use cloud service providers or infrastructure that stores or processes information outside Australia. Where personal information is transferred internationally we take reasonable steps to ensure it is handled in accordance with applicable privacy protections. 12. Children's Privacy The Platform is not intended for individuals under the age of 18. VinCrew does not knowingly collect personal information from minors. If we become aware that information from a minor has been collected we will take steps to remove it. 13. Marketing Communications VinCrew may send users communications regarding platform updates, new features, service announcements, or industry information. Users may opt out of certain marketing communications where permitted, however important service notifications may still be sent where necessary for platform operation. 14. Business Transfers In the event VinCrew undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction. Users will be notified where required by law. 15. Changes to This Privacy Policy VinCrew may update this Privacy Policy periodically to reflect changes in technology, law, or platform operations. Updated versions will be posted within the Platform and continued use of the Platform constitutes acceptance of the updated policy. 16. Contact Information If users have questions about this Privacy Policy or requests relating to personal information they may contact VinCrew at vincrew.app@gmail.com. By using the Platform users acknowledge that they have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of personal information as described herein.