Privacy Policy

Effective Date: July 2024

1. Introduction

Vigeo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vigeo App (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Welcome to Vigeo App. We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our app, which provides custom workout routines, detailed instructions, video tutorials, and real-time support from coaches.

2. Information We Collect

We may collect information about you in various ways. The types of information we collect via the Vigeo App include:

2.1 Personal Data

We collect personally identifiable information that you voluntarily provide when you register with the App or use its features. This includes your name, email address, phone number, birthday, and gender. This data is essential for us to create and manage your account, communicate with you, and provide personalised support.

2.2 Health and Fitness Data

To tailor your workout experience, we collect data related to your health and fitness activities. This includes your workout results such as weight, repetitions, and other performance metrics. This information helps us review your progress and provide you with customised workout routines and feedback.

2.3 Communication Data

We collect information from your interactions with our trainers through in-app messaging. This includes the content of your chats and any feedback or queries you send. This data allows us to offer real-time support and maintain a centralised history of your interactions with our coaching team.

2.4 Usage Data

We gather information about how you use the App, including device-specific details such as IP address, device type, operating system, and usage patterns. This information helps us understand your interaction with the App, improve its functionality, and enhance your user experience.

3. Data Usage

We use the information we collect to:

• Provide and manage the App and your account;

• Track your progress and provide personalised workout routines tailored to your needs;

• Respond to your inquiries and provide customer support;

• Maintain a centralised chat history for your convenience;

• Improve our services and customise user experience;

• Communicate with you regarding updates and other related information;

• Ensure compliance with our terms and policies.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third-party service providers that perform services for us or on our behalf, such as data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5.1 Encryption

We use industry-standard encryption to protect your sensitive data both in transit and at rest. This ensures that your information is secure and protected from unauthorised access.

5.2 Access Control

Access to your data is restricted to authorised personnel only. We implement strict access control measures to prevent unauthorised or unlawful access, destruction, loss, alteration, or disclosure of your data.

6. Your Data Protection Rights

You have the right to request the deletion of your account and personal data. To exercise this right, please submit an account deletion request through our account deletion request form.

7. Cookies and Tracking

Our app may use cookies or other tracking technologies as part of standard privacy practices. These technologies help us understand user behaviour and improve the app experience. You can manage your cookie preferences through your device settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated policy, and the effective date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our Help Centre by filling out the provided form.

Help Centre Contact Information:
https://sites.google.com/view/vigeo-help-centre

Thank you for using Vigeo App!