We accept returns or exchanges within 15 days for products that are unused, unworn, unaltered, and in their original condition. Since our hair is 100% natural and sourced from individual donors, slight variations in color or texture may occur, but we strive to match your preferences through photos or video calls.
Key Requirements:
Products must not have been installed, dyed, or chemically treated.
Customized products like wigs, closures, or colored hair are non-returnable.
Shipping and handling fees are customer’s responsibility.
Process:
Contact us with evidence of the issue.
Follow our assessment and guidance.
Ship the product back after confirmation.
We’ll inspect the returned item.
Refunds cover product costs only, excluding shipping fees.
For complete details, contact Viet Raw Hair Customer Service!