Air travel should be inclusive and accommodating for everyone—especially those with limited mobility or physical disabilities. Recognizing this, Vietnam Airlines Wheelchair Assistance offers a well-structured assistance program designed to make travel easier, safer, and more dignified for all passengers. Whether you need help navigating terminals, boarding the plane, or simply ensuring your comfort throughout the journey, the airline provides tailored services that address a wide range of mobility needs.
Vietnam Airlines provides support to anyone with temporary or permanent mobility limitations. This includes elderly travelers, people recovering from surgery or injury, individuals with disabilities, and those who tire easily walking long distances through airports. You don’t need to present medical documentation in most cases, but informing the airline in advance is crucial so they can prepare the appropriate support.
To meet diverse needs, Vietnam Airlines provides three levels of mobility assistance:
WCHR (Wheelchair to Ramp): Ideal for passengers who can walk short distances and climb stairs but may struggle with long airport walks.
WCHS (Wheelchair to Steps): For those who can walk inside the terminal but require help boarding or deplaning due to stairs.
WCHC (Wheelchair to Cabin): Complete assistance from check-in, through the aircraft cabin, and to your seat. Suitable for passengers who cannot walk at all.
These codes help the airline organize its resources effectively and ensure you get exactly the support you need.
Passengers are encouraged to request wheelchair assistance as early as possible—preferably at least 24 hours before departure. You can do this in several ways:
When booking your ticket online or at an official sales office
By calling Vietnam Airlines’ hotline
Through the “Manage Booking” section on their website
In-person at the airport (less recommended due to limited availability)
Advance notification allows airport staff to arrange appropriate equipment and escort personnel, minimizing delays and last-minute stress.
Vietnam Airlines allows passengers to bring their own wheelchairs or mobility aids, free of charge. However, to ensure a smooth experience, passengers must:
Notify the airline about the wheelchair’s size, weight, and battery type (for electric devices)
Confirm if the wheelchair is foldable or collapsible
Label the wheelchair with your name and contact details
Ensure any batteries meet international safety regulations, especially lithium-ion batteries
Depending on airport facilities, your personal wheelchair will be returned either at the aircraft door or baggage claim area after the flight.
On the day of your flight, it’s best to arrive 2.5 to 3 hours early. Upon check-in, you’ll be assisted by trained personnel who will guide you through each step:
Priority check-in and baggage handling
Escort through security and immigration
Transfer to the boarding gate and assistance with boarding (including ramps or lifts)
In-flight support for getting to your seat (as needed)
On arrival, help with disembarkation and clearance procedures
While airline staff are not trained for medical care or full personal assistance (e.g., in restrooms), they are equipped to ensure your journey is safe and comfortable.
Providing seamless support for travelers with reduced mobility is not just about logistics—it’s about inclusion, respect, and dignity. Vietnam Airlines takes this responsibility seriously by offering services that reflect international accessibility standards. Vietnam Airlines Wheelchair Assistance is more than just a travel feature; it’s a reflection of the airline’s commitment to equal access for all passengers. The service is free, highly organized, and aimed at reducing the anxiety often associated with flying under physical constraints.
By planning ahead and clearly communicating your needs, you can enjoy a smooth and empowering travel experience with Vietnam Airlines. From check-in to destination, the airline ensures that mobility challenges don’t hold you back from discovering the world.