Gone are the days when we had to worry about a flight being canceled and looking for a refund. Serving a wide range of passengers around the world, Vietnam Airlines has gone one step further to provide an exemplary journey for its passengers. With a flexible cancellation policy from Vietnam Airlines, you can cancel in the blink of an eye.
The following guide contains all the details related to the Vietnam Airlines flight cancellation policy. Below are some highlights of the flexible cancellation policy.
Cancellation on Vietnam Airlines must be done through the booking source to avoid any issues. If the reservation was made online, the cancellation must be done online.
As per Vietnam Airlines' cancellation policy, the airline would only cancel refundable tickets. If passengers purchase non-refundable tickets, they will not show up and will not be able to request any refund for the flight fare.
If passengers have made a group booking and want to cancel individual tickets, they can enter the relevant details for that ticket. The airline would refund the amount based on the criteria and number of canceled tickets.
If passengers choose agents to book their tickets, they can contact them directly to cancel the Vietnam Airlines ticket. The airline is not responsible for canceling those tickets.
Getting a knock on your door in an emergency? Open the door without worries. Vietnam Airlines' 24-hour cancellation policy sets the airline apart from other airlines. Read on to learn more about the minute details.
Vietnam Airlines' cancellation policy states that passengers can cancel their tickets free of charge within 24 hours of booking. The ticket must be purchased at least 7 days before the departure date.
In case of missing the free cancellation window, passengers will be required to pay the fee as per Vietnam Airlines cancellation policy. Charges would be calculated based on hours.
The 24-hour policy does not apply to all tickets. In some cases, the airline does not provide free cancellation even if it is done within 24 hours.
If passengers do not complete the Vietnam Airlines cancellation form within one day, they will have to pay a small fee. The cancellation fee is charged to keep the airline running smoothly.
Missing the free cancellation period would require passengers to pay a 4 percent service charge on the ticket amount. Service charge is mandatory and would be applied per ticket.
If the tickets have been made in a group, the charge would be applied to the canceled ticket and not to the entire amount. Passengers must separate the ticket they wish to cancel.
If passengers cancel the tickets 24 hours before the departure time, they will have to pay 30 USD. The airline has the right to apply a surcharge if necessary.
If cancellations are made 24 hours after the flight departure, it would be considered as a no show and USD 50 would be charged. In this case a surcharge would apply.
Tickets purchased under "Special Rate" are non-refundable. The full amount of the ticket would be taken as a cancellation fee. In this case, a zero refund will be initiated.
Tickets for children under 2 years old can be canceled by paying 10 percent of the adult ticket. Ages 2 to 12 pay 75 percent of the adult ticket price.
Passengers must pay USD 50 if they wish to cancel 24 hours before departure time. 50 USD is for the passengers who bought the ticket at the market rate.
Passengers who purchased tickets under the "Soto Rate" must pay 60 USD to cancel their tickets. Tickets must be canceled 24 hours prior to the standard departure time.
Canceling tickets 24 hours after departure requires a $75 fee. The cancellation fee is for passengers who booked their tickets at Market Rate.
Passengers with Soto Tarifa ticket will not be able to cancel their tickets after the flight has taken off. The entire value of the ticket will be taken as a penalty without starting the refund.
Think of all the possibilities an airline can provide to make the cancellation process easy, Vietnam Airlines has it all. There are simply too many options to proceed with the cancellation. All you need to do is to go through the above mentioned ways and find the perfect one for you.
With the advent of digitalization, everything started to seem easier, including booking and canceling airline tickets. You can cancel with one touch and avoid problems. Online changes can be done this way-
Navigate through the official website of Vietnam Airlines.
You will be able to see a Manage Reservation section in the middle of the home page, click on it.
You would have to enter the ticket number and last name as per your ticket.
Click on the search button. An option to "cancel segment" will appear on your screen.
You will be navigated to a different page. Please read the terms and conditions before canceling your ticket.
Click on the cancel button. Fill out the refund form if you want to avoid any last minute hassles.
Be sure to attach documentation supporting the cancellation.
You will receive a cancellation update on your email ID and contact number.
If you've booked your tickets online, you probably have the app for the airline. This is the easiest way to cancel your ticket with one tap. Follow along to find out how.
Download the Vietnam Airlines app.
Sign in using your email address and password.
Tap the "My Reservations" section and click the cancel button.
Please enter a valid reason for cancellation and complete the refund request at the same time.
Your cancellation would be made and a refund initiated immediately.
Satisfaction comes differently to different people. If you are someone who wants professional help, don't worry. Vietnam Airlines' cancellation policy allows you to call the office and cancel your ticket.
Call the Vietnam Airlines office.
Talk to an executive about the reason for the cancellation. Be as elaborate as possible.
Give your PNR number and name to the executive to get the flight details.
The executive will verify the eligibility and inform you if you can make the cancellations or not.
If you pass eligibility, you would have to pay a small service fee to cancel.
Ask the representative to help you with the refund right away.
There's nothing better than the old-school approach to making reservations and canceling. Complete the process of canceling your ticket directly at the airport.
Visit the Vietnam Airlines ticket center at the airport.
Look for an executive who will assist you during the cancellation.
Please provide your flight information to the customer service executives.
If you have brought any document that supports the cancellation, give it to the executive. They will inform you about Vietnam Airlines cancellation charges, if any.
Having a limited refund policy is nothing short of a nightmare. Vietnam Airlines has tried to go the extra mile and provide as much flexibility as possible in the refund process.
As per Vietnam Airlines' cancellation policy, passengers can request a full refund if tickets are canceled within 24 hours of booking. Reservations must be made at least 7 days in advance of the flight date.
The refund can be requested in several ways, both online and offline. You can visit the official website or cancel through the application, online. Offline cancellations can be made by calling or visiting the ticket center.
The Vietnam Airline Refund Request Form must be completed along with proper documentation to support the reason for cancellation.
Tickets purchased under "Special Rate" are non-refundable. Passengers would not be able to cancel their tickets and receive a refund for that. The Soto fee is refundable, however charges may apply.
If cancellations are made after 24 hours, the cancellation fee would be deducted from the refund. Charges are calculated on an hourly basis, they will continue to increase with each passing date.
The refund would be reflected in the bank account within 7 to 20 business days depending on the type of ticket. Domestic refunds are generally faster than international refunds.
Payments made via credit card would be reimbursed in the same way. If passengers booked their tickets with cash or check, the airline would approach them to initiate the refund.
Cancellation and return depending on the moment of cancellation. Passengers will not receive any refund if they have canceled their tickets after the departure of the flight.