Victoria

Mutinda

Executive Administrative and Client Support Virtual Assistant / Social Media Manager

Bio

Victoria Mutinda is an Executive Administrative & Client Support Virtual Assistant with expertise in managing calendars, emails, and CRMs while ensuring smooth day-to-day operations.

She provides professional client support, from handling inquiries to maintaining strong relationships, and brings added value with social media management; creating content, scheduling posts, and engaging with audiences to strengthen brand presence.

Her focus is on helping business owners and executives stay organized, efficient, and growth-driven.

My Pitch

Victoria Pitch Video.mp4

Core Skills and Expertise

Skills

Proficiency in Microsoft office and Google workspace
Time management and organization
Ability to prioritize and meet deadline
Confidentiality and discretion to sensitive information
Strong attention to details
Conflict resolution and problem solving
Active listening and empathy
Multitasking and prioritization
Ability to work under pressure
Strong interpersonal and communication skills
Patience and professionalism in handling client

Expertise

Email and calendar management
Data entry and document management
Travel planning project and task management
CRM management
Document Formatting and proofreading
Customer service support
Onboarding and client relations
Project Management
Social Media Management
Basic Bookkeeping and invoicing
Research and report preparations
Lead Generation

Professional Experience

Executive Administrative & Client Support Virtual Assistant
Private Entrepreneur | June 2025 – Present

Delivered high-level administrative support including calendar management, scheduling meetings, travel arrangements, and email organization to ensure smooth operations.
Maintained CRM records, tracked tasks, and coordinated workflows for ongoing projects.
Responded to client inquiries, provided timely follow-ups, and ensured professional communication that improved client satisfaction.
Supported social media activities including post scheduling, content coordination, and engagement monitoring, which increased audience interactions.

Real Estate Support (Freelance/Independent Client)
May 2024 - January 2025

Assisted in marketing properties through digital listings and social media promotions, increasing visibility and engagement.
Coordinated with prospective tenants and buyers, scheduling viewings and managing inquiries.
Handled documentation and reporting for property management, ensuring accuracy and timely updates.
Provided customer support to clients, addressing concerns and maintaining professional communication throughout transactions.

Social Media & Administrative Support Virtual Assistant
Direct Client | April 2023 - December 2024

Managed end-to-end social media activities including content creation, post scheduling, and community engagement, contributing to improved brand presence.
Created monthly content calendars, tracked performance analytics, and suggested strategies to increase reach and engagement.
Assisted with administrative tasks such as data entry, file organization, and project coordination to support business operations.
Maintained consistent communication with clients to ensure tasks were delivered on time and met quality standards.

Work Samples