Numerous sizable contact centers worldwide use VICIdial, an enterprise-class, Call Center Inbound And Outbound Call Center Server contact center suite. It has more than 14,000 registered installations in more than 100 countries worldwide. In just the past year, more than twenty-five thousand (25,000) copies of VICIdial's official releases have been downloaded.
VICIdial's predictive dialer is fully functional. It can also serve as an ACD for incoming calls, closer calls from VICIdial outbound fronter operators, customer emails, and online chat communications. It can handle incoming, outgoing, and mixed phone calls. You can even have agents logged in from distant areas with VICIdial. Sixteen (16) different languages are available for the agent screen, and you may even choose to translate it yourself.