Please note that this resource focuses on the elements required to pass certification. If you are looking for more detailed information on a particular concept or endpoint, please refer to our technical documentation.
The table below presents a high-level overview of the elements of your API implementation that must be certified before launch. Each element listed here will be covered in greater detail later in this guide.
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To ensure that the load on our systems is not excessive, we ask that you develop your API implementation in accordance with our endpoint-specific usage rules. If you have a use case which would violate a rule, you must first seek approval from our API Onboarding Team.
In order to keep your local databases up-to-date without placing an excessive burden on our servers, we recommend the following fixed cadences at which you should poll the content-ingestion endpoints:
Full + booking access affiliate API partners are required to implement the /bookings/cart/hold endpoint in order to avoid last-minute availability and pricing changes that might occur during the booking process and in order to make a booking with the /bookings/cart/book endpoint. Partners who use this solution are not allowed to access the /bookings/hold or /bookings/book endpoint.
Using the /bookings/hold or the /bookings/cart/hold endpoint is not mandatory in case of merchant API partners but it is highly recommended to implement the booking hold with either of these endpoints to ensure that the booking will be confirmed at the expected price.
Whether you ingest all product content into your database, or use the API endpoints in real-time, you will need to make sure that your customers are provided with the tools that will allow them to find the right products. The search functionality and filtering options matter significantly when it comes to surfacing relevant products. This has a direct impact on the customer experience and on the revenue generated.
Customers often look for products linked to specific attractions, for example a guided tour in the Louvre Museum or a skip the line ticket to the Eiffel Tower.
With the option to search for products by attraction it would be much easier to find such products.
Our Partner API returns all product information which is important for travelers to know before they book. Presence or lack of this information could determine whether the customer proceeds with the booking, as well as it could impact their booking experience, or even result in cancellations or complaints.
}ZRequirementsTo ensure a product is available, real-time availability of a bookable item must be verified prior to booking. This step must be carried out; it is not sufficient to rely on previously-ingested availability schedule data at this point in the booking workflow.
Calls to the real-time availability endpoint for a product must only be made after the customer has selected a date and a passenger mix. Real-time availability requests must not be used to populate schedules or calendar views.
Products may consist of multiple variants of the tour or experience, such as varying start times and/or product-options. You must ensure that when making a booking, your users may only specify a start time and/or product option that is valid for the product in question. This grouping is referred to as a bookable item. Bookable items are used to check availability and to create bookings.
Some Viator products require the traveler(s) to provide information to the tour operator at the time of booking. For example, a museum tour may need the names and ages of each traveler, or a helicopter excursion may need the weights of each traveler. The information is collected via booking questions that the user must answer during checkout.
Viator collects contact information that will be used for future communication with suppliers about bookings (i.e. regarding entry tickets, pickup location, important information about the tour). The email address and phone number that will be used for this communication must be included in the booking request.
As part of the booking process, we recommend you use the hold endpoint to place a temporary hold on price and inventory before making any bookings. A booking hold must only be placed when the customer is taking the final steps to make the purchase. This has two benefits:
As part of certification, Viator will request that you make a test booking to confirm that your platform is able to appropriately capture and share the booking voucher with the traveler. We also strongly recommend making test bookings to test the validation for each certification element listed above.
Instructions:
Note: These instructions assume that all data provided in the hold and booking requests has been validated in accordance with the requirements outlined in this page.
Your platform must have a valid HTTPS security certificate during all stages of the checkout process. For the purposes of certification, the checkout process is defined as any part of the booking journey in which customer data is handled.
Most Viator products offer a full or partial refund when canceled by the booker. Cancellations should be managed by the merchant partner via the /bookings/{booking-reference}/cancel endpoint (and are optional for full + booking access affiliate partners). The cancellation API workflow is described here.
Please note:
We will ask you to conduct a similar check again in the live environment, using your production API key. This check will be the last step before launching our partnership commercially.
A traveler will book tours or activities through your organization and must be assisted through your customer service processes. To avoid confusion, Viator branding must not be present on your platform. An exception applies to Viator/Tripadvisor reviews which, based on your contractual agreement with Viator, must include the provider of the reviews.
It is essential for affiliate API partners with booking access to establish and maintain technical and organizational security measures governing the processing of customer payment data and other customer information. Viator will conduct an annual PCI DSS assessment as the Attestation of Compliance (AOC) is valid for 12 months.
The Pepperl+Fuchs Viator USB HART interface provides a flexible link between your PC or handheld and HART networks. It can be used to commission, service, calibrate, and acquire data from any HART field device or transmitter, making it a powerful tool for technicians. With our ViatorCheckBT software, you can troubleshoot the Viator modem from a PC or HART-capable device. In this blog article we guide you step by step through the troubleshooting process.
If you are using a third-party software and are unable to connect, ViatorCheckBT helps you discover if the issue is with your software or with the modem. The software scans the ports on the PC for the Viator modem and allows the user to view the primary variable of the HART device connected to the modem.
The ViatorCheckBT software will download when the driver package for the Viator modem is running and installed on the PC. To get started, type ViatorCheckBT in the search bar and click the icon to open the software.
The ViatorCheck program will scan the USB ports on the PC for the modem. If the Viator driver is installed correctly, the modem will appear under Active Com Ports. If the modem does not show up, either the modem software was not installed correctly or there is a conflict with a port on the PC.
2. In the Active Com Port list, double-click the com port with the modem. Select Check HART Device 0 if the HART device does not have a different address assigned. HART device addresses can be set in multidrop and have a HART address in the range of 0 to 63 based on what HART protocol revision it has.
3. Ensure that HART device 0 is only scanning for devices with that address. For devices with a HART address other than 0, use Check All HART Devices. This feature scans all 63 channels if the address of the HART device is unknown.
4. Select Read Primary Variable to see if the HART modem is able to tap into the HART data from the field device. If no HART data is displayed, the connection of the modem could be wrong or a field device could be damaged.
Please note that ViatorCheckBT is a diagnostic tool for checking if the modem is operating correctly with the PC. For configuration of a field device, Pepperl+Fuchs recommends PACTware or another DTM-based platform.
If you are on PRO but you are asked to pay the Viator listing fee, please open a chat with us before submitting any payment and we will check this for you. Please note that we cannot refund payments made to Viator for the Viator listing fee.
To check your subscription plan by clicking Settings in the bottom left corner of your account. Then click Account and billing and there you get an overview of your subscription plan.
If you are on Bkun PRO FREE TRIAL, this benefit will be unlocked within 48 hours from your PRO subscription payment. If you wish to take advantage of this benefit immediately, open a chat with us to make your first payment and the fee waived.
If you're using Bkun FREE, you can upgrade to Bkun PRO by clicking Manage subscription. Then, make sure that you have a credit card listed in your account for your monthly subscription for your Bkun PRO plan and the fee will be automatically waived for you within 48 hours from your payment.
The free Viator checks do not apply to products that have been drafted before the fee was waived. Make sure to create new products 48h after your subscription payment has been charged for the product checks to be free. 152ee80cbc
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