Effective date: March 6, 2026
Last updated: March 6, 2026
Vessel Service Desk ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when using the Vessel Service Desk mobile application ("App").
1) Information We Collect
We collect information you provide directly in the App, including:
- Account information: email address, display name
- Vessel/service information: vessel name, service category, preferred date/window, issue details
- App settings: local mode preference and app settings data
2) How We Use Information
We use this information to:
- Create and manage your in-app account/session
- Create, display, and track service requests
- Show your request history and status
- Support app functionality and basic troubleshooting
3) Data Storage and Processing
- In the current app version, data is stored locally on your device (offline-first architecture).
- We do not intentionally transmit this data to our servers in this version.
- If cloud sync or backend services are enabled in future releases, this Privacy Policy will be updated before or at release.
4) Data Sharing
- We do not sell personal information.
- In the current version, we do not share your personal data with third parties for advertising.
- If integration with service providers is introduced later, we will update this policy and required disclosures.
5) Data Retention
- Data remains on your device until you remove it.
- You can remove local app data by uninstalling the App or clearing App storage from your device settings.
- We retain information only as needed to provide the App’s local functionality.
6) Your Choices and Rights
You may:
- Review and update data you enter in the App
- Log out of the App at any time
- Request help regarding data/privacy at: [support@yourdomain.com]
If legally required in your region, you may also request access, correction, or deletion of personal data by contacting us.
7) Children’s Privacy
This App is intended for professional fleet/vessel operations and is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children.
8) Security
We use reasonable administrative and technical measures to protect information stored by the App. No method of storage or transmission is 100% secure.
9) International Use
If you use the App outside your country, your information may be subject to local laws where you use the App.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date and, where required, provide additional notice.
11) Contact Us
Company name: Vessel Services Solutions
Support email: vesselservicesolutions@gmail.com
Website: https://www.vesselservicesolutions.net/