I've been using versaworks and Illustrator for years now with no issues and recently my EPS files with cut lines have been hit or miss if Versaworks will recognize them or not. the files are all strictly vector, no raster images, no transparencies, & no layers.

I've tried saving as a pdf, recreating the files from scratch, flattening transparencies (even when there is none), outlining type, embedding type, saving as a earlier version of eps, upgrading my Operating system (previously windows 7 now windows 10), uninstalling Illustrator and re installing, initializing Versaworks again and nothing has worked.


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I sent this file to another print shop for help, and they adjusted my stroke to .25pt and said my stroke should never be 1pt (File V2) My versaworks still does not recognize the cut lines, however it works in theirs.

I The document is for Versaworks Dual. 

I did go through the property settings though assuming it would be the same as the Versaworks original and everything seems to be in order as per the document.

This logo I have created doesn't see the cut lines around all the pieces (its going on a vehicle). When I take the graduation away it sees it just fine but as soon as I put the graduation back in versaworks it doesn't see the cut lines. I tried putting the cut lines on a top layer , didn't work. I tried flattening the image, din't work, I tried a whole new document, nope....any advise?

You uploaded a pdf. Not sure if you normally work in that format but My cutter wouldn't like it. I downsave to AI version 8 but versaworks may be different. I contour with SignCut Pro and everything is tied in with the plug-in so specific help with your print-cut program I am not going to be much help.

As far as the file itself goes I can see it fine. The gradient is there. The only issues I see specifically are the R in Direct has a small patch or second layer that didn't get welded in and the r trademark hasn't been expanded. Everything except the gradient has a hot pink outline which I assume is for your contour cutting. In my program you have to use a complete second layer with no fill color only the cut lines as the contour control. I usually print (I don't very often and then just on shirt transfers) and then send a chopped down file to the cutter that has all the excess removed and just has the actual contour lines.

THANK YOU Mark, my Versaworks only really likes pdfs, but I will try. AN eps is rather large so its taking its sweet time saving! Fingers crossed as I have been trying to find a way to get this done for 2 days Usually I have to flatten everything and as Wildgoose said, sometimes the cut lines need to be on top. Mark I did have the cut lines on my file, they were pink WIll let you know of the eps worked!

So, in my quest to get this figured out, I realized its the gradient that is messing with me. As soon as I delete the gradient I see all the little ants dancing around my image in VW :/ DAZZEL ME is baffled I tried both eps and pdf

When I bring your file into VersaWorks, I do not see the cutlines. But when I export it to a EPS, the lines are there. I saved it as a EPS for you. open VersaWorks and add this file to the Que. You will have to resize it to the size you want but other than that, it is ready to go. It will not upload to the board. I can email it to you if you give me your email address. 152ee80cbc

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