Effective Date: 12-October-2024
At Smt. Rasilaben Sevantilal Shah Venus Hospital, we respect and value the privacy of our patients. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Venus Hospital Patient App.
We may collect the following types of information from patients using the app:
Full Name
Mobile Number
Email Address
Date of Birth
Gender
Patient ID / UHID
Appointment details
Doctor details
Lab reports, prescriptions, invoices, discharge summaries
Health records shared by the hospital
App usage data (screens accessed, features used)
Device information such as device type, OS version
IP address and basic log data
We use the collected information for the following purposes:
To provide access to patient services such as appointments, reports, and bills
To display medical records securely within the app
To communicate important updates, reminders, and notifications
To improve app performance, features, and user experience
To comply with legal, regulatory, and hospital requirements
We take patient data security very seriously.
All sensitive data is transmitted using secure (HTTPS) connections
Access to patient data is restricted and role-based
We use appropriate technical and organizational measures to protect data from unauthorized access, misuse, or disclosure
We do not sell or rent your personal or medical information.
Your information may be shared only in the following cases:
With authorized hospital staff for treatment and operational purposes
With your explicit consent
When required by law, regulation, or government authorities
To protect the rights, safety, and security of patients, hospital staff, or the public
The Patient App is intended for use by registered patients of Smt. Rasilaben Sevantilal Shah Venus Hospital.
We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.
Patient information is retained only as long as necessary to:
Provide healthcare services
Meet legal, medical, and regulatory requirements
7. Data Deletion Request
Users may request deletion of their personal information and account data by contacting us at techvenushospital@gmail.com with a request for data/account deletion.
To help us verify the request, users may be asked to provide their registered mobile number, email address, or patient/UHID details.
After verifying the request, we will delete or anonymize eligible personal information associated with the account, subject to applicable legal, medical, regulatory, and record-retention requirements.
Some information may be retained where required by law or for legitimate healthcare, legal, security, or regulatory purposes.
We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on the official platform with an updated Effective Date.
If you have any questions or concerns about this Privacy Policy, you may contact us at:
📧 Email: techvenushospital@gmail.com
📞 Phone: 9316689895