Privacy Policy for Velokart
Effective Date: 1 July 2025
Velokart ("we," "our," or "us") is committed to protecting the privacy of our users, including both customers and delivery partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
Name, email address, phone number, and profile photo.
Payment details for processing orders, including credit card or other payment methods.
Account credentials, such as passwords or PINs, for secure access.
b. Location Data
Real-time location data while you are using the app for both delivery partners (riders) and customers. This is essential for route optimization, order tracking, and facilitating deliveries.
Pickup and drop-off locations for food delivery.
c. Usage Information
App activity data such as orders placed, deliveries completed, and user interactions.
Device information including IP address, operating system, device type, and app version.
Crash reports and performance data to help us improve the app experience.
d. Communications
Messages or calls made through the in-app chat feature or communication tools.
Feedback, ratings, and reviews provided by customers and received from delivery partners.
2. How We Use Your Information
We use your data for the following purposes:
To facilitate food deliveries – We process orders, assign delivery tasks, and provide real-time updates.
For payment processing – We handle payments for food orders, delivery fees, and tips.
To improve app performance – We analyze data to enhance user experience, troubleshoot issues, and ensure seamless operations.
For communication – We send important notifications regarding orders, promotions, app updates, and customer support queries.
For safety and compliance – We monitor activities to ensure adherence to company policies and legal requirements.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data under the following circumstances:
With merchants (restaurants) – To facilitate the preparation and delivery of your food orders, and share your contact details for coordination.
With delivery partners (riders) – To allow riders to complete deliveries, including sharing your delivery address and contact information.
With service providers – We may share your data with third-party vendors who assist us with payment processing, technical support, analytics, and marketing.
For legal purposes – We may disclose your information if required by law, court orders, or other legal processes.
In case of business transfers – If Velokart undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
4. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your information, no data transmission over the internet can be guaranteed as 100% secure. We recommend using the app on a secure network and keeping your login credentials confidential.
5. Your Rights
You have the following rights regarding your personal data:
Access and update: You can view and modify your account information directly in the app.
Data deletion: You may request the deletion of your account and associated data by contacting us.
Opt-out of communications: You can opt-out of receiving promotional or marketing messages from us.
Data portability: You may request a copy of your data in a portable format.
To exercise these rights, please contact us at support@thevelokart.com.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. After this period, we securely delete or anonymize your data.
7. Third-Party Services
Velokart may integrate with third-party services such as payment gateways, mapping tools, or social media. These third-party services have their own privacy policies, and we encourage you to review them before using those services. We are not responsible for the privacy practices of third-party websites or services.
8. Children’s Privacy
Velokart is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: support@thevelokart.com