Velo App Support

Welcome to the Velo Support Center! We are thrilled to have you using our smart budget-tracking companion.

If you are experiencing issues, have a feature request, or just need some help navigating the app, you are in the right place.

Contact Us Directly

The fastest way to get help is to email our development team. We aim to respond to all inquiries within 24–48 hours.

• Email: velo.gravitylabs@gmail.com

• Tip: If you are reporting a bug, please include your device model (e.g., iPhone 14 Pro Max) and the iOS version you are currently running.

Frequently Asked Questions (FAQ)

1. Is my financial data safe? Yes. Velo is built with an "offline-first" architecture. Your daily expenses and incomes are stored locally on your device using an encrypted database. Only your login credentials are saved securely in the cloud via Firebase Authentication. We cannot see your daily spending habits.

2. Can I use Velo offline? Absolutely. You only need an internet connection to log in or process a Velo Pro subscription. Adding expenses, chatting with the interface, and viewing your analytics work completely offline.

3. I bought Velo Pro, but my app still shows the free version. What do I do? If you recently reinstalled the app or got a new phone, you just need to sync your receipt with Apple.

• Tap the three-dot menu in the top right corner of the app.

• Tap Restore Purchases.

• The app will securely check your Apple ID and instantly unlock your premium features.

4. How do I export my data? Data Export is a feature exclusive to Velo Pro members.

• Tap the three-dot menu in the top right corner.

• Select Export Data (CSV).

• Your phone will generate a spreadsheet that you can save to your files or share via email.

5. How do I delete my account and erase my data? You have complete control over your data.

• To wipe your device: Open the three-dot menu and select Erase Local Data. This permanently deletes all expenses and chats from your phone.

• To delete your cloud account: Open the three-dot menu and select Delete Account. This will permanently sever your login credentials from our servers. (Note: You may be prompted to log in one last time for security purposes before the deletion processes).

Velo is proudly crafted by GravityLabs.