Privacy Policy for Veggokart
Effective Date: 25 May 2026
Veggokart ("we," "our," or "us") operates the Veggokart mobile application ("App"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Veggokart application and related services.
1. Information We Collect
a) Personal Information
When you use Veggokart, we may collect the following information:
Full name
Mobile number
Email address
Delivery address
Profile information provided by you
b) Location Information
Veggokart may collect your device's location information, including precise or approximate location, to:
Display nearby stores and products
Provide location-based services
Improve delivery accuracy
Track and manage orders
Enhance your shopping experience
Location access is requested only with your permission, and you can manage this permission through your device settings.
c) Order and Transaction Information
We collect information related to:
Products purchased
Order history
Delivery details
Payment and wallet transactions
d) Device and Usage Information
We may automatically collect:
Device type
Operating system version
App version
Device identifiers
IP address
App usage statistics
Error and crash reports
2. How We Use Your Information
We use your information to:
Provide and maintain our services
Process and deliver orders
Show nearby stores and products
Track and update order status
Manage your wallet and transactions
Provide customer support
Improve app performance and user experience
Prevent fraud and unauthorized activities
Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share information with:
Service Providers
Third-party vendors who help us operate the application, including:
Payment processing services
Delivery and logistics partners
Cloud hosting providers
Analytics services
Legal Requirements
We may disclose information if required by law, regulation, legal process, or government request.
Business Transfers
If Veggokart is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.
4. Location Data Usage
Veggokart uses location information to:
Identify stores near your location
Display relevant products and offers
Improve delivery services
Track active orders when necessary
Location data is used only for providing app functionality and improving user experience.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request information about how your data is processed
To exercise these rights, contact us using the details provided below.
8. Children's Privacy
Veggokart is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove such information.
9. Third-Party Services
The App may contain links to or integrate with third-party services. We are not responsible for the privacy practices of such third parties. Users are encouraged to review their respective privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the application and/or on our official platforms. Continued use of the App after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Veggokart Support
Email: support@veggokart.online
By using Veggokart, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.