Privacy Policy for Veggokart Delivery Partner

Effective Date: 20 May 2026

Privacy Policy

Veggokart Delivery Partner ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Veggokart Delivery Partner mobile application ("App") collects, uses, stores, and protects information when you use our services.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: support@veggokart.online

1. Information We Collect

To provide delivery services and app functionality, we may collect the following information:

Personal Information

• Full name

• Mobile phone number

• Email address (if provided)

• Delivery partner account information

• Profile information submitted during registration

Location Information

The App collects precise location data in the foreground and, where permitted, in the background to:

• Assign nearby delivery orders

• Navigate to pickup and delivery locations

• Track delivery progress

• Improve delivery efficiency and service quality

• Verify order pickup and delivery activities

Location collection may continue while the delivery partner is marked as Online/Active and performing delivery-related tasks.

Order and Delivery Information

• Assigned orders

• Available orders accepted by the delivery partner

• Pickup and delivery details

• Order status (Assigned, In Progress, Delivered)

• Delivery timestamps

• Cash collection records

Earnings and Performance Data

• Daily earnings

• Weekly earnings

• Monthly or period-based earnings analytics

• Delivery performance metrics

• Completed deliveries and related statistics

Device and Technical Information

• Device model and operating system

• App version

• Device identifiers

• IP address

• Crash reports and diagnostic information

• Usage logs

2. How We Use Your Information

We use collected information to:

• Create and manage delivery partner accounts

• Assign and manage delivery orders

• Enable pickup and delivery operations

• Provide earnings analytics and performance metrics

• Process cash collection records

• Improve app performance and reliability

• Provide customer and delivery support

• Prevent fraud, misuse, or unauthorized activities

• Comply with legal obligations

3. Location Permissions

Location access is essential for the core functionality of the App.

We use location data to:

• Identify nearby orders

• Enable order assignment

• Provide navigation assistance

• Track delivery progress

• Confirm pickup and delivery completion

• Improve delivery accuracy and operational efficiency

You may disable location permissions through your device settings; however, some features of the App may not function properly.

4. Online and Offline Status

The App allows delivery partners to switch between:

• Online/Active mode to receive and accept new delivery orders.

• Offline mode when they do not wish to receive new order requests.

Your availability status may be stored and processed to manage delivery assignments efficiently.

5. Data Sharing

We do not sell your personal information.

We may share information with:

• Veggokart operational staff

• Service providers supporting app functionality

• Logistics and delivery management systems

• Legal authorities when required by law

• Business partners involved in delivery fulfillment

Information is shared only as necessary for providing services and operating the platform.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information from:

• Unauthorized access

• Disclosure

• Alteration

• Misuse

• Loss or destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain information for as long as necessary to:

• Provide delivery services

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

When information is no longer required, it may be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw permissions where applicable

• Contact us regarding privacy concerns

Requests may be submitted to:

Email: support@veggokart.online

9. Children's Privacy

The App is intended for delivery partners and is not directed toward children under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Services

The App may use third-party services such as analytics, mapping, navigation, notifications, crash reporting, and cloud infrastructure providers. These services may collect information in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the App or through other appropriate channels. Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Veggokart Delivery Partner Support
Email: support@veggokart.online