Privacy Policy for Veenolex Apps
Effective Date: September 5, 2026
Veenolex ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications and related services, including Veenolex User, Veenolex Delivery Partner, Veenolex Seller/Partner, and other Veenolex applications.
This policy applies to customers, delivery partners, sellers, vendors, service providers, and other users of our apps, as applicable.
By using our apps, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the app and features you use, we may collect the following information.
A. Account and Personal Information
Name
Mobile phone number
Email address
Account login information
Profile information
Delivery or business address
Information provided during registration or account verification
B. Order, Business, and Transaction Information
For customer and shopping apps:
Products added to cart
Order details
Delivery address
Order history
Payment status and transaction references
Delivery instructions
For seller, vendor, and partner apps:
Business or shop name
Business address
Product or service information
Order management information
Bank or payment settlement details, where required
Documents or information submitted for business verification, where applicable
For delivery partner apps:
Partner profile information
Delivery assignment details
Order pickup and delivery information
Vehicle or other relevant service information, where applicable
Earnings and settlement information
C. Location Information
If you allow location access, we may collect location information to support features such as:
Selecting or confirming a delivery address
Showing relevant products, services, or delivery options
Assigning or completing deliveries
Providing delivery tracking
Supporting navigation and location-based services
Improving service availability and delivery operations
Background location, if used by a delivery or partner app, is collected only when necessary for an enabled feature, such as supporting an active delivery or location-based service. You can manage location permissions through your device settings.
D. Device and Usage Information
We may collect limited technical information, such as:
Device type and operating system
App version
Device identifiers
IP address
Crash reports and diagnostic information
Information about how you use the app
2. How We Use Your Information
We may use your information to:
Create and manage user, seller, vendor, or delivery partner accounts
Provide shopping, delivery, and related services
Display products, services, and business information
Process and manage orders
Connect customers with sellers, vendors, and delivery partners
Assign and complete deliveries
Process payments and settlements through authorized payment providers
Send order, delivery, and account notifications
Provide customer and partner support
Improve app performance and user experience
Prevent fraud, misuse, and unauthorized activity
Maintain business and transaction records
Comply with applicable laws and legal requirements
3. Information Sharing
We may share necessary information with:
Sellers and vendors: Information required to process and fulfill customer orders.
Delivery partners: Information required to pick up and deliver orders.
Customers: Relevant information required to complete an order or delivery.
Service providers: Companies that help us operate the apps, such as hosting, payment processing, analytics, notifications, and customer support providers.
Legal authorities: When required by law, legal process, or to protect rights and safety.
We do not sell your personal information to third parties.
4. Payments
Payments may be processed by authorized third-party payment providers. We do not directly collect or store your complete debit card, credit card, or banking passwords.
Payment providers may process information according to their own privacy policies.
5. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
When information is no longer required, we will delete or anonymize it where reasonably possible.
7. Account Deletion
If you create an account, you may request deletion of your account and associated personal information by contacting us at:
Email: veenolexpratapgarh@gmail.com
Please include your registered mobile number or email address so we can identify your account.
Some information may be retained where required by law or necessary for legitimate business purposes, such as financial records, fraud prevention, or dispute resolution.
8. Children's Privacy
Our apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
9. Third-Party Services
Our apps may use third-party services for payment processing, hosting, analytics, notifications, navigation, or other necessary functions.
These services may process information according to their own privacy policies. We encourage users to review the privacy policies of those services when applicable.
10. Notifications
We may send notifications related to accounts, orders, payments, deliveries, business activities, and other relevant services.
You can manage notification permissions through your device settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the apps or on the privacy policy webpage.
Your continued use of the apps after changes are posted means you accept the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Company/App Group: Veenolex
Email: veenolexpratapgarh@gmail.com
Last Updated: September 5, 2026