Vaya Ebay is Corrupt

The Vaya Ebay store is corrupt. They sold me a phone that they claimed was brand new. The item was sealed with brand new seals on the phone. However, when we logged in the phone was registered to someone else (picture below)

When we raised it as an issue they blamed the courier company for opening the item in transit.

When we returned the item they did not give us an immediate refund and began to ask for the app store/icloud login. They sent messages claiming that they needed to the login to wipe it before they send the phone 'back to the supplier'.

We called the official Vaya store and they said they didn't have anything to do with the Vaya ebay store and could not offer support (despite advertising Vaya Ebay on their official facebook page)

VAYA EBAY STORE IS CORRUPT. THE SADDEST THING AFTER ARRANGING THE REFUND WE WERE NO LONGER ELIGIBLE TO LEAVE FEEDBACK. THIS STORE SENT ME A FAKE PHONE, BLAMED IT ON A COURIER AND THEN TRIED TO GET MY LOGIN DETAILS. AVOID AT ALL COSTS