Vaya Connect Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: July 2025

Welcome to Vaya – your digital companion for a smarter, safer, and more efficient commute. Vaya (“we”, “our”, or “us”) is a public transport app designed to improve the commuting experience by providing real-time tracking, cashless payments, and smart route planning for commuters, drivers, and fleet owners. This Privacy Policy explains how we collect, use, and protect your information when you use our website and app.

1. What Vaya Does

Vaya helps commuters:

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  ●  Track combis/minibuses in real-time
  

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  ●  Plan trips with accurate arrival times and route suggestions
  

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  ●  Pay for rides using a secure in-app wallet (cashless payments)
  

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  ●  Navigate transport routes with ease
  
  We also offer tools for drivers and fleet owners to manage routes, monitor earnings, and optimize operations.
  
  2. What Data We Collect
  
  When you use Vaya, we may collect the following types of information:
  
  Personal Information
  

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  ●  Name
  

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  ●  Email address
  

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  ●  Phone number
  

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  ●  Payment details (for wallet top-ups)
  

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  ●  Account login details (if you create an account)
  
  Usage Data
  

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  ●  Routes searched and selected
  

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  ●  Tickets purchased and transaction history
  

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  ●  Wallet balance and top-up history
  

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  ●  App activity and preferences
  
  Location Data
  

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  ●  Your real-time location for route planning and tracking
  

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  ●  GPS tracking of vehicles you are using (for live updates)
  
  3. How We Use Your Data
  
  We collect and use your data to:
  

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  ●  Provide and improve our services, including real-time tracking and trip planning
  

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  ●  Process transactions and enable wallet payments
  

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  ●  Send important service updates and transaction receipts
  

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  ●  Optimize routes for faster, safer commutes
  

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  ●  Provide customer support
  

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  ●  Analyze usage trends to improve app features and performance
  

4. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes. However, we may share necessary information:

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  ●  With Drivers & Fleet Owners: To process your trip and verify payments
  

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  ●  Payment Providers: To process wallet top-ups and transactions
  

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  ●  Legal Authorities: When required by law or for safety purposes
  
  5. Data Security
  
  We take your privacy seriously. Vaya implements strong security measures, including:
  

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  ●  Data encryption (for transactions and sensitive data)
  

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  ●  Secure servers and storage solutions
  

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  ●  Access controls to limit who can view your data internally
  
  6. Your Privacy Rights
  
  You have the right to:
  

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  ●  Access the data we hold about you
  

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  ●  Request corrections to your personal information
  

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  ●  Delete your account and related personal data (unless required for legal or operational
  
  reasons)
  

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  ●  Opt out of location tracking (though some features may not function properly without it)
  
  To exercise your rights, email us at vayaluyten@gmail.com or call 75507418.
  
  7. Cookies & Tracking Technologies
  
  We may use cookies and similar technologies on our website to:
  

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  ●  Remember your preferences
  

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  ●  Improve your browsing experience
  

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  ●  Analyze site traffic
  
  You can adjust your browser settings to limit or block cookies.
  
  8. Changes to This Policy
  
  We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you through the app or website.
  
  9. Contact Us
  
  If you have any questions about this Privacy Policy or how we handle your data:
  

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  ●  Email: vayaluyten@gmail.com
  

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  ●  Phone: 75507418
  Vaya – Move with Confidence, Vaya Your Way.