Ethical Guideline & Policy

Privacy & Data Protection

Vanity Lab ensures that all personal information is securely collected, stored, and processed according to GDPR and Malaysia’s Personal Data Protection Act (PDPA). Our customers' data is handled with the utmost care.  Furthermore, we manage your privacy by accessing and using our site, you consent to the collection and processing of your personal data. This includes data that is automatically detected, recorded, or stored when you access our site. If you're a registered user, this consent is also granted during the account registration and each time you make a transaction or use our services.

By reading this page, you are automatically agreeing to the terms and conditions outlined in this Privacy Policy and the accompanying Terms of Service. Vanity Lab reserves the right to change this Privacy Policy at any time. We’ll update this page with any changes, and you’ll be notified by email about any significant updates. By using our website and services. These terms govern your use of the platform, product purchases, and related services, ensuring compliance with ethical, legal, and safety standards for both consumers and the company. We care about your privacy and data security. Our Privacy Policy details the data we collect, how it's used, and how we protect your information. You may review it anytime by visiting the Privacy Policy section of the website

We collect essential personal information, including name, email, address, and payment details. Additionally, we may collect skin analysis data to offer personalized makeup recommendations.

Your data is used to process orders, enhance your shopping experience, and improve product recommendations. We ensure that your data is handled with utmost care and security. 

We only share your data with trusted third-party partners who assist in processing orders or providing services related to your transactions. All third parties comply with privacy standards.

Vanity Lab employs SSL/TLS encryption, multi-factor authentication, and regular security audits to protect your data from unauthorized access or fraud. Additionally, to protect your data from cyber threats we use firewalls, intrusion detection systems, and proactive fraud detection tools to prevent unauthorized access to your sensitive data.

Vanity Lab is committed to protecting consumer rights by providing transparent return and refund policies, aligned with the Consumer Protection Act 1999. Hence, products can be returned within 30 days if defective or incorrectly shipped. Contact customer service for assistance

At Vanity Lab, we respect intellectual property (IP) laws and protect our brand identity. This includes safeguarding our logos, product designs, and formulations through copyrights, trademarks, and patents. We ensure all content on our site is original or properly licensed to maintain authenticity and quality.

Vanity Lab actively supports local suppliers and small businesses by partnering with them for sourcing ingredients and packaging. We also prioritize sustainable and ethical practices, promoting fair trade and contributing to the economic growth of the community. Our commitment to halal-certified products aligns with our goal to create a positive social impact.

If you have any questions or privacy concerns, you can contact us anytime at support@vanitylab.com. We aim to respond within 7 days. If you have a complaint, we will review it and work to resolve the issue. Should you be unsatisfied with our response, we’ll direct you to the appropriate regulatory body. We will also notify you of any significant changes to this Privacy Policy through updates on this page and, if we have your contact details, via email.