Effective Date: April 30, 2026
App Name: ValidationE
Developer/Company: ValidationE
Contact Email: info@validatione.com
This Privacy Policy explains how ValidationE collects, uses, stores, protects, and shares information when you use our mobile application, website, dashboard, QR verification system, complaint system, chat feature, and related services.
ValidationE is a product authenticity and anti-counterfeit verification platform. Our app allows users to scan product QR codes, verify product authenticity, submit complaints, communicate with support/admin teams, and receive product-related notifications.
By using ValidationE, you agree to the practices described in this Privacy Policy.
We collect only the information required to provide, secure, and improve the ValidationE platform.
We may collect the following information when you create or update your account:
Full name
Email address
Phone number
Date of birth
Gender
Profile picture
Account login details
To protect your account, we may collect and process:
Login credentials
OTP verification data
Password reset information
Account access status
Security-related login activity
Passwords are processed securely and are not stored in plain text.
ValidationE may request access to your device location for specific app features, including:
Detecting country code during phone number setup
Supporting product scan verification
Helping identify the region where a product was scanned
Improving anti-counterfeit detection and complaint investigation
Location is used only when required for these features. ValidationE does not track your location continuously and does not collect background location when the app is not being used.
You can disable location permission from your device settings, but some verification features may not work properly.
ValidationE uses camera access to scan product QR codes and verify product authenticity.
Camera access is used only when you open the QR scanning feature. We do not continuously access your camera and we do not record camera footage without your action.
ValidationE may request access to photos, videos, or media files when you choose to upload content for:
Product complaints
Fake product reports
Support chat
Evidence submission
Admin review
We only access media files that you choose to upload through the app.
We may collect app activity data, including:
Product scan history
QR verification results
Complaint submissions
Complaint status updates
Chat messages with admin/support
Uploaded complaint media
Notification interaction data
In-app feature usage
This information helps us provide verification services, manage complaints, prevent misuse, and improve the app.
We may collect limited device-related information, including:
Device token for push notifications
Device type
Operating system version
App version
Crash logs
Performance data
Basic technical diagnostics
This information is used to send notifications, improve app performance, fix errors, and protect the platform from abuse.
If a company, manufacturer, brand, or authorized representative uses ValidationE services, we may collect:
Company name
Authorized user name
Business email
Phone number
Product information
QR code generation records
Product verification records
Complaint and user interaction records related to the company’s products
This data is used to manage product authentication, QR approvals, brand dashboards, analytics, and complaint handling.
We use collected information to:
Create and manage user accounts
Verify login and OTP requests
Scan and verify product authenticity
Detect and reduce counterfeit product activity
Display product verification results
Store scan history where required
Submit and manage user complaints
Allow users to upload photos and videos as complaint evidence
Enable chat between users and admin/support teams
Send push notifications and important updates
Improve app performance and user experience
Protect users, brands, and the platform from fraud or misuse
Provide product-related analytics to authorized companies or brands
Comply with legal, security, and regulatory obligations
When you scan a product QR code, ValidationE may process:
QR code value
Product information linked with the QR code
Date and time of scan
Scan result
Approximate or permitted location data
Device/app technical details
Complaint or report status, if submitted
This information is used to confirm whether a product appears genuine, suspicious, expired, duplicate, or invalid.
ValidationE does not guarantee that every counterfeit product can be detected in every situation. However, we use verification records, product data, scan activity, and system checks to help reduce counterfeiting risk.
ValidationE uses location data only for limited and feature-based purposes.
We do not:
Track your location continuously
Sell your location data
Use your location for unrelated advertising
Collect background location without a clear feature need
Share your exact location publicly
Location may be stored with scan or complaint records where needed for verification, fraud prevention, product investigation, or brand reporting.
ValidationE uses camera and media permissions only when you choose to use related features.
Camera permission is used for:
QR code scanning
Product verification
Media permission is used for:
Uploading complaint images
Uploading complaint videos
Uploading chat media
You can control these permissions from your device settings. If you disable these permissions, related app features may not work.
ValidationE may send notifications related to:
Account activity
OTP or login alerts
Product verification updates
Complaint status updates
Admin/support messages
Important service announcements
You can manage notification permissions from your device settings.
We do not sell your personal information.
We may share limited information only in the following cases:
We may use trusted service providers to support app operations, such as:
Cloud hosting
Database storage
Push notification delivery
OTP/email delivery
Analytics
Crash reporting
Customer support tools
These providers are allowed to process data only as needed to provide their services to ValidationE.
If you scan, verify, or submit a complaint about a product, relevant information may be shared with the authorized brand, company, manufacturer, or admin responsible for that product.
This may include:
Complaint details
Product scan result
Uploaded evidence
Scan region/location where permitted
User contact details where needed for complaint handling
We may share information if required to:
Comply with law
Respond to legal requests
Protect user safety
Prevent fraud
Investigate misuse
Enforce our terms and policies
Protect ValidationE, users, brands, or the public
We use reasonable technical, administrative, and organizational measures to protect your information.
These may include:
Secure server communication
Access control
Encrypted password handling
Restricted admin access
Secure cloud storage practices
Monitoring for unauthorized activity
Regular review of security practices
However, no internet-based service can be guaranteed to be 100% secure. Users are responsible for keeping their login details confidential.
We retain user data only as long as necessary for the purposes described in this Privacy Policy.
We may retain:
Account data while your account is active
Scan history for verification, fraud prevention, and product traceability
Complaint records until the complaint is resolved or no longer required
Chat records for support, security, and dispute handling
Technical logs for security, debugging, and system improvement
Business/product records for authorized brand and compliance purposes
When data is no longer needed, we delete, anonymize, or securely retain it only where legally or operationally required.
You may request deletion of your ValidationE account and associated personal data.
Users can request account deletion from inside the ValidationE app by going to:
Profile / Settings → Account → Delete Account
If this option is not available in your current app version, you can request deletion by contacting us using the email below.
You can request account deletion by emailing:
info@validatione.com
Please use the subject line:
Account Deletion Request - ValidationE
Your request should include:
Your registered email address
Your registered phone number, if applicable
Your full name
A clear statement that you want your ValidationE account deleted
After receiving your request, we may verify your identity before deleting your account to protect against unauthorized deletion requests.
Once verified, we will delete or anonymize your personal account data within a reasonable time, unless we are required to keep certain information for legal, security, fraud prevention, dispute resolution, or compliance purposes.
Some records, such as product verification logs, complaint evidence, or fraud prevention records, may be retained where necessary to protect users, brands, and the integrity of the ValidationE verification system.
Depending on your location and applicable law, you may have rights to:
Access your personal information
Update your account information
Correct inaccurate information
Request deletion of your account
Request deletion of personal data
Withdraw certain permissions
Object to certain processing where legally applicable
Contact us about privacy concerns
You can also control app permissions such as camera, location, notifications, and media access from your device settings.
ValidationE is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without proper consent, we will take reasonable steps to delete that information.
ValidationE may process and store information on servers located in different countries, depending on our hosting and service providers.
By using ValidationE, you understand that your information may be processed outside your country of residence, while still being protected according to this Privacy Policy and applicable data protection requirements.
ValidationE may contain links to external websites, brand pages, product pages, or third-party services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. Users should review the privacy policies of those third parties before sharing information with them.
We may update this Privacy Policy from time to time.
When we update the policy, we will revise the effective date and post the updated version on this page. If the changes are important, we may notify users through the app, email, or other appropriate methods.
Your continued use of ValidationE after any update means you accept the revised Privacy Policy.
For privacy questions, account deletion requests, or data-related concerns, contact us at:
Email: info@validatione.com
App Name: ValidationE
ValidationE users can request deletion of their account and associated personal data.
To request account deletion, please email:
info@validatione.com
Use this subject line:
Account Deletion Request - ValidationE
Include the following details:
Full name
Registered email address
Registered phone number, if used
Confirmation that you want your ValidationE account deleted
After receiving your request, ValidationE may verify your identity before processing the deletion request. Once verified, we will delete or anonymize your account data within a reasonable time, unless certain information must be retained for legal, security, fraud prevention, dispute resolution, or product verification purposes.
Users can also request deletion inside the app from:
Profile / Settings → Account → Delete Account