QUALIFICATION SUMMARY
QUALIFICATION SUMMARY
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Dedicated and self-motivated professional with over five years of experience delivering innovative technical and creative services. Proven track record of solving problems, achieving client goals, and producing results that contribute to business growth while maintaining high company standards.
Professional Experience
Professional Experience
August 2024 - January 2026
Amazon Operation Services Philippines
Resolve vendor/seller issues through tickets or cases
Investigate purchase order, invoice, and payment discrepancies.
Ensure sellers comply with company policies and SOPs.
Escalate complex issues to senior or specialized teams.
October 2022 -July 2024
Amazon Operation Services Philippines
Provide technical support to Amazon customers via phone, chat, or email.
Troubleshoot issues related to Amazon devices, applications, and services.
Assist customers with account access, connectivity, and setup problems.
Escalate complex or unresolved issues to higher-level technical teams.
March 2022 - August 2022
Concentrix Philippines
Handle customer inquiries related to billing, plans, devices, and account changes.
Troubleshoot network, device, and service issues (calls, data, messaging).
Activate, upgrade, and modify mobile lines, devices, and features.
Educate customers on products, promotions, and self-service options.
System Familiarity
System Familiarity
Slack, Chime, Zoom, Google Meet, Facebook, Instagram, Tiktok, Canva, Capcut, Wordpress, Google Workspace, Google Calendar, Microsoft Office
Admin and Marketing
Admin and Marketing
Managing emails and phone inquiries
Scheduling meetings, appointments, and calendars
Data entry and database management
Managing social media accounts
Creating marketing materials (flyers, brochures, graphics, etc.)
Writing captions, blogs, or promotional content
Running online ads and campaigns
Email marketing and newsletters
Lead generation and client outreach
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