Career Timeline

2023 – Present | Technical Authority Expert @ Ericsson India Global Services Pvt. Ltd., Noida

• Lead three cross-functional teams (Fiber, Transport & IP) supporting Telstra Australia’s large-scale network operations.

• Manage governance reviews with clients (monthly, quarterly, annual) to ensure SLA compliance and transparency.

• Conduct root cause fault analysis and deliver executive-level reporting on service performance and utilization.

• Designed and rolled out internal training programs, increasing team efficiency by 15%.

2021 – 2023 | Technical Project Lead @ STCS India Pvt. Ltd., Mumbai

• Directed end-to-end deployment projects for major clients (Tata, RJIO, Airtel, RVVNL, TCL).

• Delivered multi-million-dollar optical rollouts (Ciena 6500, Tejas TJ1400, Cisco NCS2006) on time and under budget.

• Coordinated vendors, contractors, and internal teams to reduce rework incidents by 20%.

• Improved customer satisfaction by ensuring 98% adherence to project timelines.

2019 – 2021 | Project Manager @ Aspire Vision Pvt. Ltd., Bhopal

• Managed enterprise connectivity program (MP-SWAN) for Vodafone Idea, ensuring 99.5% uptime.

• Drove governance calls with clients to align expectations and resolve escalations.

• Analyzed recurring issues, implementing corrective actions that cut repeat faults by 18%.

• Optimized field operations, achieving 12% cost savings and reducing customer penalties.

2017 – 2019 | Senior Manager @ Reliance Infratel & Reliance Communications, Mumbai

• Oversaw national fiber capacity planning and upgrades to support growing customer demand.

• Managed and trained a 44-member surveillance team, improving SLA adherence from 85% to 96%.

• Reduced downtime on critical outages by 30% through proactive escalation handling and process redesign.

• Provided executive reporting on network availability, leased fiber utilization, and service performance.

2017 | Specialist @ Ericsson India Global Services Pvt. Ltd., Mumbai

• Oversaw NLD fiber network operations, handling escalations and major outages.

• Supervised 44 surveillance engineers, ensuring SLA adherence and service continuity

2011 – 2017 | Senior Engineer @ Ericsson India Global Services Pvt. Ltd., Bengaluru & Mumbai

• Led end-to-end 2G/3G circuit configurations, migrations, and optimization plans across BTS, BSC, and RNC elements.

• Delivered quality assurance checks and technical project updates to senior stakeholders.

2009 – 2011 | Fault Management Engineer @ Nokia Siemens Networks Pvt. Ltd., Noida

• Supported Alcatel-Lucent SDH platforms and EMS/NMS across 6 telecom circles.

• Managed network backups, circuit creation, and software upgrades to maintain service integrity.

2008 – 2009 | Customer Support Engineer @ ABS India Pvt. Ltd., Hyderabad

• Provided field and remote support for Alcatel Lucent NMS/EMS and synch servers.

• Maintained monthly fault reports and monitored server performance for uptime assurance.

2008 | Network Planning Engineer @ Integrity IT Solution Pvt. Ltd., Mumbai

• Executed SDH network planning and provisioning for RCOM to meet traffic growth demands.

• Released installation and commissioning requests for new deployments (Microwave & OFC).

2007 | NOC Engineer @ Arya Communications Pvt. Ltd., Mumbai

• Performed alarm monitoring, fault rectification, and channel upgrades on SDH & DWDM networks.

• Optimized DWDM link performance via OSNR & power balancing for TCTL.

2006 – 2007 | Operations Engineer @ Lobo Staffing Solution Pvt. Ltd., Guna

• Maintained SDH/DWDM equipment (Alcatel 1660/1662/1696 series) for TCTL.

• Coordinated with BSNL, GAIL, and BTNL for ISP/OSP network operations and fault resolution.