As with any home, there are, unfortunately, rules which need to be adhered to to ensure a pleasant stay for our guests & general safety

We are proud to provide you with safe, clean and neat accommodation.

We value your constructive feedback. Please consider giving us a reasonable and honest review on the platform through which you booked, as well as on Google Maps.

Please note the following:

All guests are required to provide their SA ID or Passport or Driver’s license on arrival and to complete and sign our Indemnity Form.

Guest’s information

Personal information will only be used, disclosed and retained for the purpose for which it was collected unless the individual has otherwise consented, or when its use, disclosure or retention is required or permitted by law.

R500 key & breakage deposit is payable on arrival.

Keys will not be handed over under any circumstances unless the key & breakage deposit has been paid. 

This deposit is refundable by bank within 1 - 3 days after departure, once the house has been checked and all found in order.

A cleaning fee may be deducted from the key & breakage deposit should the house be left with excessive dirty dishes and/or linen or any other unsatisfactory state.

Please furnish us with your banking details prior to departure for the refund.

Lost key or damage to locks

The cost for replacement of lost keys or damaged locks is applicable and a total amount of R600 for lost keys and R500 for lock replacement to be paid immediately.

Refunds

There will be no refunds for early departures or for breakdowns of appliances etc., if said breakdown is due to weather and/or other conditions over which the house owner has no control.

Guest Amenities Policy

We kindly ask that all guest amenities, such as linen, cutlery, crockery, kitchen equipment and other items available for your comfort, remain in the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full. 

Liability

We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.