At V2Roc VPN, safeguarding your privacy is one of our core principles. This Privacy Policy outlines what information we collect, how we use it, and the measures we take to protect it when you use our mobile application.
1. Our Commitment to a No-Logs Policy
We strictly enforce a no-logs policy, which means:
We do not track, collect, or store your browsing activities, including visited websites, traffic content, or DNS requests.
We do not retain connection-related data, such as your original IP address, assigned VPN IP, connection timestamps, or session duration.
This ensures that your online activities remain private at all times.
2. Information We Collect
To operate effectively, we collect only limited, non-sensitive information necessary for maintaining service quality:
Device Information
We may gather general, non-identifiable details such as device type, operating system version, and language preferences. This helps us improve compatibility and optimize performance.
Service Usage Data
We collect anonymized and aggregated metrics, such as connection success rates and approximate data usage, to maintain server efficiency and balance network load.
Customer Support
When you contact us via email, we may keep your email address and message content solely for the purpose of responding to your request and improving our support services.
3. Data Protection
We utilize widely accepted security technologies, including AES-256 encryption and WireGuard® protocols, to secure your data during transmission.
Despite our efforts, it is important to understand that no internet-based system can be guaranteed to be completely secure.
4. Third-Party Services
Our app may integrate third-party tools to support analytics and advertising functions:
Platform Services
Services such as Google Play are used for app distribution, updates, and essential functionality.
Advertising Providers
We may display ads that are not personalized. These providers might use advertising identifiers to measure performance and engagement.
Importantly, these third parties cannot access or monitor your VPN traffic.
5. Legal Requests and Compliance
Because we do not maintain logs of user activity or identifiable connection data, we do not possess information that can be shared with third parties or authorities regarding individual user behavior.
6. Children’s Privacy
V2Roc VPN is not intended for use by children under the age of 13 (or the minimum age required in your region).
We do not knowingly collect personal data from children. If such data is identified, we will promptly take steps to delete it.
7. Updates to This Policy
We may revise this Privacy Policy periodically to reflect updates in our practices or legal requirements.
Any changes will be published on this page, along with an updated effective date.
8. Additional Provisions for Certain Regions
For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we comply with applicable data protection regulations, including GDPR and related laws.
We process data based on the following principles:
Contractual Necessity – to deliver the VPN service you request
Legitimate Interests – to maintain service reliability and security
User Consent – where required (e.g., for advertising), which you may withdraw at any time
9. Contact Information
If you have any questions, concerns, or feedback regarding this Privacy Policy, please feel free to contact us:
Email: V2ROCHELP825@163.com