Privacy Policy for Utsavo
Effective Date: October 22, 2026
1. Introduction
Welcome to Utsavo. Utsavo is an event planning and service discovery platform that helps users explore event-related services, including venues, photographers, caterers, makeup artists, decorators, and other event service providers.
This Privacy Policy explains how Utsavo collects, uses, stores, shares, and protects information when you use our mobile application and related services.
By using Utsavo, you acknowledge that you have read this Privacy Policy. Where required, we will request your consent before collecting or processing personal information.
2. Information We Collect
Depending on the features you use, Utsavo may collect the following categories of information.
A. Personal Information
When you register for an account or use our services, we may collect:
Name
Email address
Phone number
Account login information
Profile photograph, if provided
Other information you voluntarily provide through your account
B. Event and Booking Information
When you explore services, submit inquiries, or make bookings through available features, we may collect:
Event type, such as wedding, birthday, anniversary, or other celebrations
Event date and requirements
Preferred venue or service category
Booking details and service preferences
Communications between customers and service providers through the app, if supported
C. Location Information
If location-based features are available and you grant permission, Utsavo may collect or use your approximate or precise location to help you discover nearby venues and event service providers.
You can manage location permissions through your device settings. If location access is not necessary for a feature, you may be able to use that feature without granting location permission.
D. Vendor Information
If you register as a vendor or service provider, we may collect:
Business or service-provider name
Contact details
Business address and service area
Service descriptions and categories
Photographs, portfolios, and pricing information
Business profile information and other details you submit
Information displayed on public vendor profiles may be visible to users of the platform.
E. Device and Usage Information
We may collect limited technical information, depending on the app's implementation, including:
Device type and operating system
App version
Crash reports and diagnostic information
App usage and interaction data
IP address and technical identifiers, where applicable
This information helps us maintain, secure, and improve the application.
3. How We Use Your Information
Utsavo may use collected information to:
Create and manage user and vendor accounts
Provide event-service discovery and booking features
Display relevant service providers and listings
Facilitate communication between customers and vendors
Process and manage booking requests, where supported
Send service-related notifications and updates
Respond to customer inquiries and support requests
Detect fraud, misuse, and unauthorized access
Maintain app security and performance
Improve our services and user experience
Comply with applicable legal obligations
We will use personal information only for purposes permitted by applicable law and consistent with this Privacy Policy.
4. Sharing of Information
Utsavo does not sell personal information to third parties.
We may share information in the following circumstances:
With vendors and service providers: Relevant information may be shared with a vendor when you submit an inquiry, request a booking, or use a service that requires the vendor to respond.
With technology providers: We may share necessary information with hosting providers, analytics services, crash-reporting services, communication providers, and other service providers that help operate the platform.
For legal and security purposes: We may disclose information where required by law, legal process, or a valid request from an authorized authority, or when reasonably necessary to protect users and the platform.
With your consent: We may share information for other purposes when you have provided the required consent.
Third-party services may process information under their own privacy policies and applicable contractual arrangements.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access controls, secure communication protocols, and appropriate safeguards provided by our technology partners.
However, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, manage bookings, resolve disputes, comply with legal requirements, and enforce our agreements.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.
7. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where processing relies on consent
Manage device permissions, including location and notifications
Raise concerns or complaints about the handling of your information
To exercise these rights, contact us using the details provided below.
You may also request account deletion through any deletion option provided in the app or by contacting our support team.
8. Account and Data Deletion
If you wish to delete your Utsavo account, you can use the account deletion feature if available or contact us at the email address listed in this Privacy Policy.
We will process eligible deletion requests in accordance with applicable law. Certain information may be retained when necessary to meet legal obligations, resolve disputes, prevent fraud, or maintain required business records.
Where information must be retained, we will limit its use to the applicable purpose.
9. Cookies and Similar Technologies
Utsavo or its service providers may use cookies, software development kits (SDKs), and similar technologies in applicable web-based or app features to maintain functionality, understand usage, improve performance, and support security.
The use of these technologies depends on the services integrated into the platform.
10. Children's Privacy
Utsavo is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information without the necessary authorization, please contact us. We will review the request and take appropriate action in accordance with applicable law.
11. Third-Party Services and Links
Utsavo may use third-party technology services or provide links to external websites and service providers.
We are not responsible for the privacy practices of independent third-party websites or services. We encourage users to review their respective privacy policies before providing personal information.
12. International Data Processing
Depending on our hosting infrastructure and service providers, information may be processed or stored in locations other than your place of residence.
Where applicable, we will take reasonable steps to ensure that such processing complies with relevant data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or privacy practices.
Any updated version will be published on this page with a revised effective date. We encourage users to review this policy regularly.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:
App Name: Utsavo
Email: [Insert your official support email]
Website: [Insert your official website or privacy policy URL]
We will review and respond to privacy-related requests in accordance with applicable law.
By using Utsavo, you agree to the applicable terms and acknowledge this Privacy Policy.