EMPLOYMENT HISTORY

(May 2017 – February 2018)

Collaborated with client and stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs
Evaluate and maintain risk logs related to requirements implementation, testing processes, communications and training for deliverables
Elicit, analyze, specify, and validate the business requirements
Translate stakeholder requirements into functional specifications, use cases, user stories, workflow/process diagrams, mock ups, data flow/data model diagrams
Responsible for all aspects of the delivery of hardware and/or software implementation.
Integral part of the software development life cycle, partnered with developers to automate manual processes, saving time and money while decreasing errors
Performed quality assurance, system integration and user acceptance testing

(July 2014 – May 2017)

Elicit, analyze, specify, and validate the business needs of project stakeholders, be they customers or end-users. This included interviewing stakeholders to gather and compile user requirements to be conveyed to development teams throughout the software development life cycle
Provide software/hardware training sessions on site and virtually
Participated in product analysis and QA including testing with stakeholders; facilitating User Acceptance Testing
Conducted interviews with management and core stakeholders to target business process improvement
Provide analytics to optimize business functions
Responsible for hardware and infrastructure requirements relating to projects
Responsible for handling needs assessments and cost/benefit analysis to align the technology of our company with business strategies
Work with delivery team(s) to ensure developed functionality matches the business requirements and solves the identified business problems
Work with the operational change team to assist with the translation of data requirements into logical models

(June 2011 – July 2014)

Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting, install, test and configure new workstations, peripheral equipment and software
Phone and E-mail support
Modify configurations, utilities, software default settings, etc. for the local workstation
Computer and printer troubleshooting
Blackberry account management and provision
Active Directory PC management (Joining/Moving/Removing)
Network troubleshooting/reporting
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Provide helpdesk support and resolve problems to the end user’s satisfaction
Provide technical assistance to 10,000 + employees over 300 clubs

Volunteer Experience

(February 2015 - May 2017)

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