No matter what industry you belong to or are integrated with, automated customer service like an AI chatbot in your customer support will be a game changer. Customer service as you know is one of the most integral parts of any business. It is necessary for gaining new customers but it is also necessary to retain the current customers. By implementing an AI chatbot, you will be ensuring every need of the current customers managed fast and efficiently.

AI chatbots should not be seen as a replacement for live agents but as tools for their support. It is to handle multiple leads at a time which are more complex matters. An AI chatbot will improve the overall customer experience by eliminating waiting time, giving instant responses, and being available 24/7. To keep the head above water in the current competitive market, constant communication is vital.

How is AI chatbots different from traditional ones?

Chatbots are computer software programs used for communicating with humans through typed or spoken language on online messaging apps and websites. They have been made essentially to provide 24/7 support to customer leads that live agents cannot do. Modern chatbots are integrated with artificial intelligence (AI) and thus are more effective.

All chatbots are not equal to traditional ones. Traditional chatbots were designed for very basic tasks like question-and-answer templates. If you remember, traditional chatbots would pop up on a webpage and ask you ‘how can I help you?’ These days’ chatbots can route you to the webpage you are looking for, answer your questions, and may even connect you with a live agent if necessary.

For AI chatbots, rules are not a restriction. They understand language through Natural Language Processing (NLP), and can even understand voice. They constantly learn by ingesting customer data. They make changes to identified patterns from learned customer data.

Benefits of AI Chatbots in customer support

All-time availability

The greatest advantage customers feel about AL chatbots is that they are available 24/7. By the statistics of an international research AI customer experience chatbots will be saving 2.5 billion hours by 2023. Whenever a customer needs to clarify a query, the chatbot is ready to clear that out.

Cost-effective

Customer support chatbots or AI chatbots help reduce waiting time with quick responses and can handle more customers as compared to human agents. It saves up a lot of costs for the company. With the availability of AI chatbots, companies do not need to hire too many agents for customer support.

Brand promotion on multiple platforms

AI chatbots can add value to your customer support process by working on a variety of features on different platforms like websites or social media. These can be used for the promotion of the brand on such platforms, bringing a new pace to the sales funnel.

Improved email automation

AI for customer service can boost your email marketing errands. Email automation is vital for retaining current customers and turning leads into new customers. AI can use the customer intent and deliver personalized extraction. Chatbots can fetch data quickly to give valuable insights. With personalized communications, it follows up on specific queries.

Safe and secure measures

Partnering with a reputable vendor, the customers can have all their data secured as per the needs of the evolving industry.

Multilingual options

AI can remove language barriers and it is one of its great qualities. For any customer who wishes to communicate in a language other than English, AI can be of great help for that.

Scalability

It is often seen that most companies face traffic surges, especially during an occasion like a festival or during the peak hours of the day. An AI chatbot can scale the support and ensure that the business is handled properly by attending all calls at hectic times. This can further provide an opportunity to expand.

Summary

AI chatbots have come as a boon to the 21st-century business owners. In the present digital age, without AI, managing the growth of a business is difficult. AI can handle multiple clients and customers at a time, all having different requirements.