Since I was not able to locate a fix for a similar issue where user was prompted for download instead of opening the app automatically and the users I worked with did not have the suggested 'Always open this file type' option as shown on the linked page, I thought I would share what I used to resolve the issue.
In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
By default, the OS (Windows, Mac, Linux) should automatically set how to open ".ica" files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ("Web Browser" option) instead.
If you continue to encounter this behavior please review the steps outlined below.
Users Prompted To Download Run Open .ica File Instead Of Launching Connection
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On (1) I installed Citrix Workspace via Windows 10 Store. And tried to invoke a Citrix Desktop. This didn't work, instead it just downloaded an .ica file. Did the same on (2), same result. Then I uninstalled the Citrix Workspace from both (1) and (2) and afterwards installed it with the .msi installer from the citrix website. It turns out, that those versions are different (Windows 10 Apps runs in some kind of restricted sandbox that causes all sorts of trouble, when communicating from third party apps). Now it works as well for Citrix connections. Royal TS now invokes the Citrix Receiver application instead of downloading the .ica file.
When users click an icon for an app or desktop during an outage, the Citrix Workspace app finds the corresponding Workspace connection lease on the user device. Citrix Workspace app then opens a connection. If connectivity to the resource location that hosts the app or desktop is configured to accept connections from outside your LAN, a connection opens to Citrix Gateway Service. If you configure connectivity to the resource location that hosts the app or desktop to accept connections from inside your LAN only, a connection opens to the Cloud Connector.
After Receiver for Windows is successfully installed, the user can select an application to launch. If the Receiver for Web site is not a trusted site, the user will be prompted to open the .ica file.
As you may have noticed, there is no option in the UI to make Edge always open .ica file. If this occurs, it means that the Receiver for Web site is not trusted. You can add the Receiver for Web site to the Trusted Sites or Intranet Sites. This can be done using Group Policy for domain-joined client machines. Once you have done this and restarted Edge, applications should be launched without any further prompt. (Update: as of January 2017, this workaround no longer works as Edge locks down further. Users will be prompted to open the ICA file even the Receiver for Web site is a Trusted or Intranet site).
We have a group of users who log into a system where they need to first login with their username/password, then receive a text with a code the enter, then they are brought to a portal where there is a link to a system called "Epic". What should happen is when they are fully logged in, they click the Epic icon and an .ica file downloads. Once they click to open the .ica file, it should use Citrix to bring up another window where they can now access what they need in the system.
For some reason, when 2 users (both on Dell laptops but different models) click on the .ica file, nothing happens. We have tried multiple versions and installs of Citrix Workspace, different browsers, clearing cache, different network connections (local network, hotspot), but on these 2 laptops, the users get stuck and they can not get into the system. I made sure the .ica files were set to open with Citrix and not another program.
I tried at my workstation at our main location, using one of the user's credentials and I was able to get in (so I know it is not something in the system preventing access on their account). About 8 other users also use this same system and have been able to access it with no issues. Some of them have Dell laptops too, and other's have Lenovo. I can't figure out why the .ica file will not open and send the user to the next step to access the system. Any help is appreciated. ff782bc1db
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