To complete the identity verification process, visit usaa.com/verify and follow the on-screen instructions to securely confirm your identity.
If you're a USAA member needing to verify your identity for account access, visit usaa.com/verify to complete the process quickly and securely. This step is essential for protecting your personal and financial information and may be required when setting up new services or after suspicious activity. The identity verification process involves submitting documentation and answering questions to confirm your identity. Follow the clear prompts provided to complete the process smoothly and regain access to all your USAA services.
Go to the official page:
Open your browser and navigate to usaa.com/verify.
Sign in to your USAA account:
Enter your username and password. If prompted, complete two-factor authentication.
Start the verification process:
Click on the identity verification prompt or follow the on-screen directions to begin.
Submit required documentation:
Upload a clear image or PDF of your government-issued ID (driver’s license, passport, etc.).
Answer security questions (if prompted):
You may be asked to verify past account activity or answer identity-related questions.
Confirm and submit:
Review the information, confirm accuracy, and click "Submit" to complete verification.
Wait for confirmation:
USAA will typically process the verification within a few minutes to a few hours. You’ll receive confirmation by email or account notification.
Regain full account access:
Once verified, you can access all features and services of your USAA account without restrictions.