Effective Date: 12 Aug 2025
This Privacy Policy describes how [Your Company Name] ("we," "our," or "us") collects, uses, and discloses information when you use our mobile application, UPSCX (the "App").
1. Information We Collect
We collect various types of information to provide and improve our services to you.
Information You Provide to Us:
Account Information: When you create an account, we may collect your name, email address, mobile number, and a password.
Profile Information: You may choose to provide additional information for your profile, such as your academic background or specific UPSC exam preferences.
User Content: Any content you submit through the App, such as notes, study plans, or forum posts, is collected and stored.
Payment Information: If you make a purchase within the App (e.g., for premium content or mock tests), we will collect payment information. This is processed by our third-party payment provider, and we do not store your credit card details.
Camera Access: With your permission, the App may access your device’s camera to allow you to capture and upload images of your handwritten answers or study materials. These images are used solely for educational purposes, such as evaluation, feedback, or record-keeping. Uploaded images are processed securely and are not shared with third parties except as required to provide the requested services or comply with legal obligations.
Information Collected Automatically:
Usage Data: We collect information about how you interact with the App, such as the pages or features you use, the time and duration of your sessions, and your learning progress (e.g., completed quizzes, test scores).
Device Information: We collect information about the device you use to access the App, including your device's unique identifier, IP address, operating system, and mobile network information.
Log Data: When you use the App, we may collect information sent by your device in the event of an error, known as Log Data. This includes information such as your device's IP address, device name, and app configuration.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain the App: To operate, maintain, and improve the functionality of the App, including providing you with access to educational content, quizzes, and mock tests.
To Personalize Your Experience: To tailor the content and features of the App to your learning needs and preferences, such as recommending relevant study material or tracking your progress.
To Communicate with You: To send you important updates about the App, notify you of new features, and provide customer support. With your consent, we may also send you promotional or marketing materials.
To Analyze and Improve Our Services: To understand how users interact with our App, measure the effectiveness of our content, and identify areas for improvement.
To Ensure Security: To protect the App from fraud and abuse and to ensure the security of your data.
3. Sharing and Disclosure of Your Information
We do not sell, rent, or trade your Personal Information with third parties for their marketing purposes. We may share your information in the following circumstances:
With Service Providers: We use third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, and payment processing. These third parties have access to your information only to the extent necessary to perform their functions and are obligated not to disclose or use it for other purposes. This may include services like Google Analytics for Firebase, Firebase Crashlytics, or third-party payment gateways.
For Legal Purposes: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
With Your Consent: We may share your information with third parties for any other purpose with your explicit consent.
4. Data Security
We are committed to protecting your data. We implement commercially acceptable security measures to protect against the unauthorized access, use, alteration, or destruction of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Children's Privacy
The App is not intended for users under the age of 18, and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our servers.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions or suggestions about our Privacy Policy, please contact us at:
Email: ceo@prepvidya.com