On this page, you can find helpful information and answers to common questions that customers have asked about. If you don't find what you're looking for, please don't hesitate to reach out with your question.
What types of events do you cater to?
We provide rental equipment for all kinds of indoor and outdoor events, including weddings, corporate events, parties, festivals, expos, conventions, and more.
How do I reserve rental items for my event?
You can reserve items directly on our website under the “Reserve Now” section. Simply choose the items you need and complete your booking. We'll be in touch to confirm the details of your order.
How far in advance should I book my rentals?
We recommend booking at least 2-4 weeks in advance, especially for larger events, to ensure availability.
Do you deliver the rental items?
Yes! We offer delivery and pickup services for all of our rental items. Delivery fees vary based on location.
Can I set up the rental items myself?
We offer setup and takedown services for an additional fee. If you prefer to handle it yourself, some items are simple to set up, but we’re happy to assist!
Do you offer setup and takedown services for tents and larger equipment?
Yes, we offer professional setup and takedown services for all of our larger equipment, including tents. Please check our Online Store for more details.
What happens if I need to cancel my reservation?
Cancellations made 24 hours or more in advance will receive a full refund. Cancellations made less than 24 hours before the event will receive a half refund.
How do I make payment for my rentals?
We accept payment via bank transfer (ACH), Zelle, Venmo, PayPal, and Cash App.
What is your policy on damaged or lost items?
Renters are responsible for any damage or loss of rental items. If items are damaged or lost, charges for repairs or replacement will apply.
Do you offer damage waivers for rental items?
Yes, we offer optional damage waivers for our rental items. This waiver covers accidental damage that may occur during your event, offering peace of mind and reducing the financial responsibility in case of minor damages. Please note that the waiver does not cover intentional damage, loss, or theft.
If you choose not to purchase the damage waiver, you will be responsible for the full replacement or repair cost of any damaged or lost items. Let us know if you’d like to add the damage waiver to your rental order!
Do you offer discounts for long-term rentals or repeat customers?
Yes, we offer discounts for recurring events or long-term rentals. Please reach out to us for more details.
What items do you rent out?
We offer a range of event rentals, including tables, chairs, tents, lighting, fog machines, and more. Check our Online Store for a full list.
How do I know if you service my area?
Our main service area in the South Bay Area (Greater San Jose) but we can accommodate events in other locations as well. Please Contact Us to confirm delivery availability in your location.
Can I rent equipment for a small event?
Absolutely! Whether it’s an intimate gathering or a large celebration, we provide rentals for events of all sizes.
What should I do if my event gets postponed or rescheduled?
If your event is rescheduled, we’ll work with you to adjust your reservation. Please let us know as soon as possible.